I've had the DeLonghi Magnifica S for 2.5 years and it has broken 4 times, twice within warranty and twice just out of warranty.
0 months - From brand new, steamer wasn't working (very low pressure).
12 months - Descale warning light would not go off even after descaling. It was repaired, and 2 weeks later the light came back on. (I use filtered water, and descaled as per instruction manual)
25 months - Steamer lever broke off, unable to use steamer.
29 months - Steamer not working (very low pressure).
I love this machine as it's extremely practical. I'm happy to trade off some coffee quality for ease of use during busy life with kids etc. However, enough is enough! Every repair is $250 and two weeks without coffee!!!
I'm looking at different brands as I would not buy another DeLonghi. I'm looking at the Breville "Express Impress" and "Barista Pro", has anyone had these for several years and can attest to the build quality?
Thanks! Any feedback appreciated.
You have a "lemon". First step is to ask for a brand new replacement unit. If the refuse tell them it is a prime example of a case for the ACCC to adjudicate.