Uber Eats Any Luck Getting Response through Support Messages?

foxes28 on 24/02/2023 - 13:05
Last edited 24/02/2023 - 13:14 by 1 other user

I have an issue recently where my Uber One benefit didn't apply as the store cancelled one of my items and the total went under the required amount. Never had issue like this before so I wasn't aware that UberEats doesn't have call/chat support unlike DoorDash at least in Aus.

I have raised an enquiry through their "Support Message" menu and I read somewhere they'll respond within 48 hours, which is not the case.

I was wondering if anyone had any luck getting a response through the Support Message? Or are there any other means contacting them?

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Comments

  • clarebear on 24/02/2023 - 13:33

    Its a huge glitch! You approve of the amount to be charged then later it takes extra out of the account without approval. The first time it happened about 2weeks or so ago I got a refunded for the 2nd charge. I'm waiting on a reply for yesterdays overcharge now.

    The original uber eats summary is normal showing the discounts. Once something is refunded the discount gets removed and the original summary disappears. Its very sneaky as their is no original receipt given. You are only given a receipt when items are delivered.

    • foxes28 on 24/02/2023 - 14:52
      +1

      Lucky for me, the credit card I had saved is already expired so payment got declined. I'm now getting a message to "complete your last payment before your next order".

      So ridiculous, they can't just charge more than what was agreed prior. It's either we pay full at the first time or they refund us when some items are not available.

  • yuge on 24/02/2023 - 14:59

    Facing the same issue with an order from yesterday - order amount met the limit for the promo, then certain items were cancelled after placing the order, dropping the amount down below the promo limit and ultimately was charged over $20 more than the original order amount.

    Have not heard anything back yet after placing query through help menu in the app yesterday. If this isn't sorted I will be cancelling my Uber One.

    • foxes28 on 24/02/2023 - 15:03
      +1

      Yeah some people have got the same issues. Check this out: https://www.productreview.com.au/listings/uber-eats

      • yuge on 24/02/2023 - 15:08

        Thanks for the link; I hadn't seen that.

        Doesn't give me much hope that this will be resolved smoothly. My payment was deducted from Uber Cash as well, so I don't have the option of disputing a credit card charge. Probably a sign for me to uninstall the app and move on.

  • afreedma on 24/02/2023 - 16:20

    They used to have a support number, I believe it still works: 1800 990 532

  • Emerald Owl on 25/02/2023 - 15:36

    This phone number doesn’t work. It talks for a bit then hangs up on you. Any alternative?

  • 76F on 25/02/2023 - 23:48
    +1

    Have had the same issue a few times. Contacted them a two days ago and they just refunded me today.

  • foxes28 on 26/02/2023 - 00:53

    Finally managed to get hold of them via Instagram. They said they will look into it and few hours later they refunded me.

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