Online Exclusive Deal - Timberland Frostwall Insulated Jacket from $19
Two colours available online.
Sale ends Tuesday 28th of February, 2023.
Free Click and Collect available
Timberland Frostwall Insulated Jacket or Honcho Graphic Hoodie $19 Each (RRP $169.99) + Shipping ($0 C&C) @ Mitre10
3491
Associatedagenero on 22/02/2023 - 10:08 mitre10.com.au (19531 clicks)
Last edited 22/02/2023 - 10:55 by 3 other users
Last edited 22/02/2023 - 10:55 by 3 other users
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Delivery
nuts, should have paid for delivery! The jackets looked like trash on the Mitre10 website but look really good if you go to the Timberland website! What a mistake!
@JuryWheel: It happens! I’m buzzing. $15 shipping sucked but tbh it’s actually very good quality. I like the ZipUp more than hoodie. Got the black and orange zip
Never got an email to pick up so I rang the store. Apparently a lot of orders will not be fulfilled and there's a huge backlog at the moment. Store said to wait until they work it out and they will refund most orders. Probably should have opt in for a delivery instead :(
:(
Show yourself "ozbadgeman"!
https://www.ebay.com.au/usr/ozbadgeman?_trksid=p2047675.m145…3 for sale on ebay - the new Broden!
:(
Oh damn :(
Finally got the call, order ready for pickup
Nice! State/store?
NSW, Forestville
Rang my store (Malaga WA) to see what the go was as no follow up email since I got confirmation on the 22nd.
Guy said he would call me back which he did, said I have bad news for you it doesn't look like this will be fulfilled.
Said I should of received and email about it then gave me a 1300 number to call for more information which I haven't had the chance to get to yet.i called to follow up on my orders too. the guy just told me they are sending sms for their order updates and just wait for it. yeah very poor cust service. im in North West Sydney
Quite disappointed that my order was refunded. I placed the order quite early at that time and received a confirmation email at 10:27 on 22/2/2023. Do they first come first serve?
got refunded too. confirmation email at 10:15
Perhaps, got my confirmation 12 minutes after the deal was posted and collected on Monday.
Got my order confirmation and picked up this morning. Only 2 out of 4 items made it through with the other 2 out of stock. No email notification of refund yet.
- Jacket is true to size and looks quite good. Worth $50 imo.
- Hoodie is true to size and good quality. Worth $35-$50 imo. The neck area is too tight. Any tighter I won't be able to wear it.I placed two separate orders but the phone message only mentioned my ‘order’ was ready for pickup. I haven’t received any pick up confirmation email (has anyone?). So will see if I get one or two hoodies when I pick up..
OMG, my orders are ready! just got a phone call. All the best everyone!
Just received a $20 Mitre 10 gift card. I've received nothing else yet. I assume I know what this means.
Same. Still awaiting a refund.
Came back to the thread to check this, as I also just got one and wasn't sure if it was phishing or not as it seems pretty legit. Bit rude if they think they can just convert to a giftcard instead of refunding.
Funnily enough I got a call yesterday to say my order is ready for collection, but actually did two orders so maybe one isn't being fulfilled based on the above.
Same here, received a gift card but no other communications.
If I can't get a refund with a chat bot, I will instruct my credit card company to undo the charge
Same, except I paid for delivery so I hope that isn't the refund…
Just got shipping notification… interesting
Same, but I ordered two and paid for delivery, if this is meant to be the refund then welp
yeah same here, came straight to this thread to see what the hell was going on! no explanation or anything, just a giftcard email.. I paid with paypal… dunno what to expect, if there will be a refund also, or they are trying to convert to store credit which I'm not keen for
got the gift card too. it says:
To our valued Customers. Due to overwhelming demand in our recent online sale we have some orders that we cannot fulfil. If you are one of these customers, a refund will be issued to you in the next 5 to 7 business days. We apologise for the inconvenience. Please accept this $20 eGift card as a gesture of good will from us. We hope to see soon at one of our stores or online. Thank you
Thanks for this. Didn't even bother to open the gift card. Wish they'd communicated within the actual email.
Ah that makes sense. I’d prefer the jackets but I guess if I get a refund and a few gift cards on top of that, no harm no foul.
For all who got gift cards - if you open the link there is an explanatory note above the ToC explaining that orders could not be filled and that customers would be refunded as well as the gift card for the inconvenience!
Collected my order 30 minutes ago.
3 $20 gift cards in an email, no elaboration. Very bold move. Sure as hell not accepting a refund in gift cards. What a bummer, should’ve just paid for delivery.
You gonna call the specific store or go through the "contact us" form?
Stores closed, so i went the contact us form and if I don’t hear anything I’ll give them a buzz tomorrow arvo
Alright I'll do the same. Was going to just go through paypal but that obviously takes a while. Let us know how it goes.
The refund policy says "the method of refund will be the same as the method of payment" on their site so not even sure why they tried it.
If you open the link to the giftcard, there is an explanatory note above the ToC explaining that orders could not be filled and that customers would be refunded as well as the gift card for the inconvenience!
Black hoodie is very nice. Like the texture on the logo, it’s discrete but in some light it turns orange. Well made and good athletic fit.
Jacket quality is quite nice compared to what I expected. I hope more people who are still waiting on their orders gets an update soon to collect their orders.
Havent heard back from them since placing the order and getting the initial confirmation. But only recently received an eGift card for $10, opening balance of $20. Does that mean they are going to cancel mine hmmm.
Anyone got the same eGift card?
I did. I've been following it up; ordered on Wed, no news till I called on the following Tue, it was supposedly going to arrive on Thu, bc they accumulate orders on Tuesdays, called Thu at lunch time, it was gonna come in the afternoon, and didn't. What came were two $20 vouchers. I sincerely hoping this is an apology for the delay, not skimming me off cold hard cash for Mitre 10 private currency (i.e. vouchers).
Edit: That explains it.
Ahh damn you're right, just opened mine and says couldn't be fulfilled :(
Got an L sized orange jacket as M was sold out. But it's too loose for me. Anyone in Melbourne want size L and want to exchange for M, kindly DM me.
Jacket arrived, and looks pretty good.
Only regret is not ordering one for my wife and son as well.
Jacket is great quality and fit is good.
I ordered the hoodies and went for a XL. Unfortunately too big if any1 around brisbane wants swap for large ?Ordered 2 hoodies and have got the call that 1 is available and also got an email to say that the other isn't available and has been refunded.
Got the two I ordered delivered today in Sydney.
Collected today. Surprised they based sizes on EU sizing rather than US.
Ordered 2 jackets for my dad, then ordered 1 more for myself around 10 minutes later. Got emailed on Wednesday and picked up 2 jackets for my dad. Thought my jacket will be refunded, but got emailed yesterday my jacket is ready to pick up. Good luck
Picked up one orange and one black jacket, the actual jacket looks way better than the picture and it’s slim fit. Great value thanks op
Completely forgot about my order, so called up the store that my order was assigned to and they said that stock should arrive Thursday and be shipped out Friday…I guess another week of waiting…
Well that's positive. I'm hoping no news is good news in my order - especially as I ordered only one item.
Which store was it, if you don't mind me asking?Update: called back again today and they said stock will be arriving next week…will wait another week before requesting a refund…
I'll keep holding on then - as the new comments dried up I was beginning to doubt.
Thanks for the update.
Rang up store last week was told to check in again this week.
Just rang store and advise of refund.
Shortly after, emailed came in to say a refund will be issued.
No $20 goodwill gift card at all.
I believe, I was probably one of the earlier ones to order and got nothing, a click and collect purchase.
Don't think they are doing a 1st come 1st serve sale. Sucks.
Its was to pick up from a Gailes Home Hardware store.Disappointing….
Well, got the jacket for $29 delivered, plus the $20 voucher!
Winning!
I got the apology gift cards but no jacket or refund. Man, these people are disorganised! (I wonder why I'm the only one negging this)
Refund finally came through today, after ringing the pick up store — for the 4th time! — to ask what was going on.
Gift card and refund on 2 jackets - but sadly no jackets. Oh, well, $20 ahead and there's always something useful at Mitre10
Useful and expensive 😅
Did you get only one gift card? I too bought two jackets, but got two gift cards, bc I purchased them in 2 separate orders. Just thought I'd rub it in 😄
Whats the best buy for the $20 gift card at Mitre 10?
New Timberland jackets, when they go on sale again 😄
pickup or delivery?