I brought a 199 voucher from them with a resort called Mangosteen. Then it turns out this resort is one of the dodgiest place in the world.I spent more than two months on trying to contact with them and get my booking done. First, they didn't reply the email. When they finally replied, they asked me to fill a form ( for three times!!). then, they stopped replying your email again! After weeks, they finally replied and told me that they cannot let me make a booking with the Mangosteen resort and asked me to try another hotel instead!!! After another 100 emails I sent to them and I finally failed on trying to make a booking with another hotel they provided. ( well, no one replies my email again. what a surprise!)
Then I start to contact Our Deal and seeking for a refund. They did apply my request after 5 days I lodged it. But they only send me another link and asked me to try that link to make a booking again…..
I added more details on my reply and mentioned that I'm seeking for a refund. because apparently the Mangosteen resort refused to provide the service I purchased.I even enclosed the emails I got from Mangosteen. But this time, no one replied my email anymore… It has been almost one month since I lodged my first complain.
I will be definitely call the consumer affairs service to see what help I can get from them. And just want to warn everyone: do Not trust this website!
ps: don't trust the review of the mangosteen voucher on Tripadviser neither, it says "no problem with booking via OurDeal" that's bullshit. I know at least three ppl are having the same problem!
MOD: Moved to Group Buy Forum.
Do a credit card reversal.