Hi All,
I have a Samsung tablet purchased last year and is still under warranty.
There is now an issue where the power button and volume down button have stopped working. I contacted the chat and they told me to take it to Optus store, which I did. Optus store told me that they can't help and advised me to take it to Samsung store for repair.
I was just wondering that my contract is with Optus and the device was also purchased through them. Why do I have to do the running around to get it fixed. Am I right in thinking so or am I just expecting too much from Optus.
Cheers
RS
Technically you can do both, but Optus are just going to send it to Samsung anyway - most well cut out the middleman and go direct to Samsung to save time