Hi all,
I bought a Xiaomi electric screw driver from Hekka in April of last year. It's faulty and I've sent a video showin the issue. I find it very cheeky that they offer a 60% refund and not a full refund/replacement. Is there a way to keep these crooks honest? Some sort of buyer protection?
It's not the money that I care about losing but rather the arrogant attitude and the statement that 'I've had it for a while and you've use it a lot'. No idea how they determined that.
Not an Australian registered company and thus no obligation under ACL.
You're lucky to get 60% refund, let alone any reply at all.