I bought an item from eBay Australia that has died within the 1 year Australian warranty period. The seller is not responding to my message asking for a refund and eBay chat wiped their hands of it.
I would hope that Australian consumer law has the purchase between myself and eBay and therefore that they can be compelled to issue a refund.
Can anyone suggest which government body to contact, that will deal with this issue?
The seller may not even be located in Australia. Good luck. With the detail you've provided here there's no way of telling if there's any basis for fair trading to intervene.
Was it from a private seller or a business?
Was the product new, refurbished or used?
Did they specify warranty?
Say you bought a pocket radio at a flea market. Is the council responsible for refunding your purchase if it fails within the warranty period?
Some more detail about the product itself, and the nature of failure would have been helpful.
How did you pay for it?
Paypal or Credit Card?
How did you pay for it?
Probably $2.99.
Lol
x2 but louder
Is that better?
Straight to the prime minister for that one.
Thanks, I couldn't be bothered finding the link đź‘Ť
Call Scommo, that's probably one of his jobs
IS the seller a real OZ company with an OZ ACN? If not you are SOL.
There is nothing you can do about it. Don’t waste any more of your time searching for a solution, because there isn’t one. Warranty doesn’t mean anything on ebay. PayPal will only refund within 6 months.
Best to just move on with your life.
I assumed OP bought off a private seller. They were pretty vague about it.
You assumed wrong. The fact that I mentioned legal 1 year warranty… I mean, you don't need to be a genius…
@mikeadwell: The fact that you said this purchase was between yourself and ebay made me think you were another one of those people who thinks ebay is like amazon. Which in turn made me think you assumed there was a magical 1 year warranty on anything you buy from anywhere. You were very vague in the description.
Also no need to be a dick to everyone in the comments
You mention a 1 year warranty period.
Are you talking about an express warranty, or a statutory one?
Can you be any more vague? Please provide more context regarding your situation
Was it new or used?
Purchased from a private seller or a company-run account?
What's the product?
Also the only government body that will 'Deal with the issue' for you is a Civil and Administrative Tribunal who will deal with the issue after you plead your case, provided that it's ruled in your favour and after you have paid a application & hearing fee…. If memory serves it's $900+ to get your day in front of a judge
The only other body that will 'Deal with the issue' for you is a lawyer, which will likely far outweigh the cost of the item itself.
Also eBay Live Support would have just informed you that you're out of the 60-day eBay money back guarantee, which you agreed to when you purchased the item from their site so no @mikeadwell they didn't 'wipe their hands of it' and are simply quoting the T&C's which you agreed to (Technically)
No offense @mikeadwell but you come across as an obnoxious person
No offence but eat me (profanity).
I find it funny that you came back to say that, replied to a few others with equally smart-ass comments and overlooked providing more information about your particular case so clearly you're either a troll and/or you're in the wrong with whatever situation you're currently dealing with.
I read an ozbargain post where someone was asking for assistance/guidance but provided no details.
to whom do I complain about such a shoddy post?
That's Gold.
Oi, Mr Prime Ministah! Andy!
People that make these posts and disappear without replying to any questions should be banned from making a post for 30 days.
Totally.
Back to rip-off Gerry?
Even Paypal sends their debt collectors if you speak up…..
(profanity).
Government department to contact…..
Would ASIO count as a government department to contact? I'm sure they'll be able to track down the seller…or if you ask nicely may even break into the seller's bank account and process your refund!
I bought an item from eBay Australia
No you didn't.
You bought it off a seller that uses eBay Australia.
https://www.fairtrading.nsw.gov.au/help-centre/online-tools/…
Good luck. Will be a lesson to not buy off random sellers on eBay.
Also, if it was a private seller, then none of the guarantees apply anyway.
https://legalvision.com.au/acl-online-marketplace/