Do I Need to Return The JB Hi-Fi Extra Care?

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  Transient on 17/01/2023 - 17:29

  How much was the scooter?

  • 

    RickyMoon on 17/01/2023 - 17:30

    $1283~
    Thanks

    • 

      Transient on 17/01/2023 - 18:07

      Based on several factors, including price of the scooter, you could already be protected under Australian consumer law (ACL) for more than 2 years. So extended warranty may not be needed.

      Note that ACL generally does not protect against wear and tear or abnormal use. The extended warranty may protect against wear and tear - depends on the terms.

      It may also not protect against general degradation of the battery. So if the battery fails after a reasonable time, then you might not be protected and would need to stump up the cost of a new one. I think the main cost of a scooter is the battery?

      Extended warranty is good for where one cannot be bothered to argue for ACL or where it has additional protection not offered by ACL. Extended warranty is generally for those situations (not already covered by ACL) where there is more than a remote chance of a manufacturing defect arising during a reasonable period of time and the cost of repair would exceed the cost of the extended warranty.

      Have you read reviews of this scooter? Does it have a particular history of breakdowns or things requiring repair? If people say it lasts for years without problems, then may be extended warranty is not necessary.

      How long does the battery last? Is it covered by the extended warranty? Would it be better to put the $125 to the cost of a new battery?

      Extended warranty is not needed if not protected by ACL or nothing goes wrong, so it is a bit like an insurance bet in case certain things go wrong.

      • 

        RickyMoon on 17/01/2023 - 18:28

        Thank you for your reply~ I bought a Niu electric scooter, it comes with a 2-year warranty that includes the battery. The JB Hi-Fi Extra Care provides an additional 3-year warranty plan, also including the battery, for a total of 5 years. Additionally, I know that Segway only offers a 1-year warranty at JB Hi-Fi, with the battery being 6 months. I used to own a Xiaomi PRO electric scooter, I used it 1-2 times a week, for about 1 hour per ride, after 3 years, the battery showed significant decline, the braking system had serious skidding, and the rear wheel no longer worked smoothly (it seemed to need to remove the wheel to maintain and lubricate the bearings).

        • 

          Transient on 17/01/2023 - 19:21

          +1

          @RickyMoon: If the extended warranty covers the battery then it would probably be worth it then given the battery should exceed $125? Even if one cell fails, it probably means the whole battery would need to be replaced. Lubrication of wheels is probably something the owner needs to do being maintenance. Skidding could be a defect if it was not a problem before.

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  Hybroid on 17/01/2023 - 17:31

  FYI electric scooters are illegal for public street use in Sydney. The fines you will get dwarf that $125 extra care fee.

  • 

    RickyMoon on 17/01/2023 - 17:35

    -5

    I know I am taking a risk, but I have always been very careful when driving it, including pushing it across the street, but driving an electric scooter is just too much fun ~

  • 

    spackbace on 17/01/2023 - 17:54

    I know they're annoying, and I feel like they're too fast on public, uneven paths, but interesting that Sydney will still fine you where WA/QLD allow it

    • 

      Hybroid on 17/01/2023 - 18:22

      Yep they absolutely do fine people in Sydney CBD (when they feel like it).

      My own pic taken couple months ago: https://i.redd.it/pr54bfjyu4p91.jpg

      Seen it quite often commuting to and from work office.

      • 

        RickyMoon on 17/01/2023 - 18:38

        I always thought that bicycles should not be fined, until one day a police car stopped a bicycle on the road and fined the rider. To me, it seemed that the rider had not done anything wrong~

  • 

    Benji241 on 17/01/2023 - 17:54

    There's going to be a lot of 10 year old kids in jail if they start enforcing this. Not to mention that councils are backing the likes of BEAM and other scooter hire companies. I'm aware that people have received big fines but I think if you're being responsible you won't see any trouble from the police.

    • 

      RickyMoon on 17/01/2023 - 18:14

      I really don't want to see electric scooters banned from the roads, but I also dislike those who drive too fast and disrespect other road users. I hope to see everyone follow the rules and regulations, and also limit the age of those who can purchase a scooters.

      • 

        CurlCurl on 17/01/2023 - 19:12

        You are driving an unregistered and uninsured motor vehicle because as you say but driving an electric scooter is just too much fun Hit a car and the poor car owner has to have it repaired through his insurance.

        Talk about entitled.

        • 

          RickyMoon on 17/01/2023 - 19:18

          @CurlCurl: You are correct, but your statement also applies to bicycles, in fact, the speed of a bicycle is faster than an electric scooters, not to mention the popular electric bicycles on the market now.

          • 

            CurlCurl on 17/01/2023 - 19:51

            @RickyMoon: Just one difference. Bikes are legal on most roads.

            • 

              spackbace on 17/01/2023 - 20:55

              +1

              @CurlCurl:

              Bikes are legal on most roads.

              Both are legal in some states, just not yours

        • 

          Clear on 17/01/2023 - 19:53

          +2

          @CurlCurl:

          but driving an electric scooter is just too much fun

          but driving an electric scooter bicycle is just too much fun
          but driving an electric scooter a skateboard is just too much fun

          FTFY. The argument applies to many forms of transport. eScooters aren't exclusively dangerous.

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  RickyMoon on 17/01/2023 - 17:47

  -3

  I need to clarify that I don't drive the electric scooters every day, I yield to pedestrians and keep a low speed, and I would never drive it during rush hour, trying as much as possible not to disturb others. But I have to admit that driving a scooter is indeed very fun.

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  spackbace on 17/01/2023 - 17:53

  But what I'm really worried about is that if the electric scooter has a malfunction during the extra warranty period, I will have to contact squaretrade separately, and the transportation means will also be limited

  Vs having to get it fixed yourself, or fighting for ACL rights…

  Which do you think would be easier?

  • 

    RickyMoon on 17/01/2023 - 18:02

    To be honest, the success of a complaint to the fair trading commission depends more on the relationship with the business you are dealing with. I have complained to the fair trading commission twice before, once with Acer and once with Woolworth. Acer rejected official mediation and unilateral suggestions, so the fair trading commission suggested that I file a case in small claims court. However, Woolworth was very willing to accept official mediation and a resolution.

    This is my first time purchasing a third-party extended warranty plan, so I would appreciate your honest advice.

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  HairyChickens on 17/01/2023 - 18:02

  I proactively requested to purchase the "JB Hi-Fi Extra Care"

  To the joy of the salesman

  Just out of curiosity, what does OzB think of extended warranties like extra care?

  • 

    Drakesy on 17/01/2023 - 18:38

    They belong in the bin

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  [Deactivated] on 17/01/2023 - 18:04

  Photo of your fun-ny electric scooter or you don't have one

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  Transient on 17/01/2023 - 18:21

  +1

  But what I'm really worried about is that …. I will have to contact squaretrade separately, and the transportation means will also be limited (although according to the contract, squaretrade will have to bear the shipping costs), I can only hope that squaretrade is willing to provide on-site repairs and I know that Australia Post will not be willing to take on transportation services due to the large capacity battery issue.

  I have bought extended warranty for a TV and a laptop. Both through JB. Contact the number on the brochure (don't lose the brochure and the receipt showing you bought the ext. warranty). Explain the problem. Usually they do not handle the repairs but simply assess if it falls within the terms of the ext. warranty or not. For the TV I had to email them a video clip showing coloured bands across the screen. For the laptop, the warranty also covered wear and tear (much to my surprise), so I just told them over the phone that some of the keys had broken off.

  They then arrange for the item to get to a repairer or returned to JB for a credit. For the TV, a repairer came out in his van and picked it up. After a few days, repairer reported to the warranty provider (wasn't squaretrade -seems to change depending on the item or after a few years) than the motherboard was kaput and was not worth replacing so they offered several TVs to choose as a replacement. Upon request, they allowed me a credit up to a certain value to spend on a different TV at JB.

  For the laptop, I returned to a nearby JB and they gave me an instore credit for the price of the laptop since than particular one was not sold anymore.

  In your case, check the brochure, give them a call for more info. More than likely, they will arrange for a courier or repairer to collect - that way you don't have to pay for delivery and ask for reimbursement from them.

  • 

    RickyMoon on 17/01/2023 - 18:33

    Thank you for your reply，it helped me a lot.

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  Richardc on 17/01/2023 - 21:33

  +1

  I use the extended warranty once, they can't fix it, so they offer a store credit equal to the purchased price, so it's like I paid 10% and use the item for few years.

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  aca041 on 11/03/2024 - 11:47

  just saw this class action with regards to that that extra care.

  https://www.mauriceblackburn.com.au/class-actions/join-a-cla…