Consumer Rights: Myths and Facts - NSW Fair Trading

Noblejoker on 16/01/2023 - 10:24

Lots of discussion in posts about Aust Consumer Warranty etc. on deals
Saw this in an email today and thought I would share

Topics:
Consumer guarantees
Cooling-off period
Customer rights
Deposits
Original packaging
Pricing

https://www.fairtrading.nsw.gov.au/buying-products-and-servi…

General Discussion

Comments

  • Ash-Say on 16/01/2023 - 10:56
    +3

    Fair Trading is toothless tiger and they can't do anything if the business refuses to offer any remedy.

    • GordonD on 16/01/2023 - 11:15

      I have to agree. When I needed them all they were willing to do for me was tell me I was in the right. Which wasn't any use when the company involved's proposed "remedy" left me worse off.

      • Ash-Say on 16/01/2023 - 11:23

        TBH they was waste of tax payers money as they can't force the business and always tend to ask complainant to seek remedy via tribunal.

        • Noblejoker on 16/01/2023 - 11:28

          Criticism on this issue likely very fair however Fair Trading do a lot more than consumer complaints
          Possibly every public service sector wastes money - just saying not a total waste

          Also just image the level of ridiculous complaints they get daily from some 'Karen' s out there lol

          • Ash-Say on 16/01/2023 - 11:35
            +1

            @Noblejoker: Personally I have lodged 3 complaints in last 15 years. Even though they verbally agreed I was right but they couldn't do anything and asked me to lodge a claim via tribunal.

            Other people may have positive experience, however I have stopped reaching out to them.

            They may also be making policies but again this is of no benefit for individuals if they can't enforce remedy for genuine complaints.

        • Thrawn on 16/01/2023 - 12:03
          +1

          With a large pattern of complaints they do commence legal action against the business…

          MSY for example have been taken to court multiple times by Fair Trading

          Most businesses would give in with a full refund when Fair Trading contacts them. Depends on the size of the business and value of the transaction though.

          • freefall101 on 16/01/2023 - 13:35
            +2

            @Thrawn: The ACCC bought the case against MSY, they are different to NSW Fair Trading.

    • JIMB0 on 16/01/2023 - 12:13
      +3

      So you're better off using the bikies then.

  • Noblejoker on 17/01/2023 - 13:10

    Agree with the comment thread here the FT often a toothless tiger

    Just pointing out that Consumer Protection is not their only role
    They oversee Builders Warranty, Trade licences, and lots of other stuff
    https://www.fairtrading.nsw.gov.au/about-fair-trading/our-se…

    Anyway - as you were

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