Post-Paid Sim-Only Mobile Providers with Onshore Customer Support?

Cheaplikethebird on 13/01/2023 - 14:21

I've spent the last 6 months jumping through hoops with Amaysim support to try and resolve cellular issues on my phone and still haven't got a resolution. Once I go through the standard troubleshooting steps (stuff that I would do anyway before calling) and the ticket goes off to level 2 support I never hear back. So far I've just put up with it because I mostly use 4G/WiFi for everything but it's caused a couple issues now with my work to the point where I'm ready to switch. I'm wondering are there any decent mobile providers with SIM-only plans that have onshore support teams? If I have to try and troubleshoot an issue again with someone who doesn't understand me clearly on a technical AND language level I'm going to slam my head into a wall.

Mobile SIM Only Mobile Plan

Comments

  • Hybroid on 13/01/2023 - 14:32
    +1

    https://www.aussiebroadband.com.au/mobile-plans/

    100% Australian-based On-shore support and sales staff

    • Cheaplikethebird on 13/01/2023 - 15:37

      Cheers, only good experiences with ABB support. Didn't even realise they offered SIM plans.

    • jimbobaus on 13/01/2023 - 21:16

      Except… The tech support is done by the carrier on behalf of ABB
      The carrier in this case is Optus

      Its like when you call boost for help…you speak to telstra
      You call Amaysim you dealing with Optus

      the support side is usualy part of the MNVO agreement that the carrier has to support it

      • Cheaplikethebird on 14/01/2023 - 10:19

        Yes but if I have to play Chinese whispers with Optus support at least with ABB my middleman can actually communicate fluently. Also when I had an issue with a NBN connection ABB were great at chasing up NBNco to get it resolved.

  • 87percent on 13/01/2023 - 16:08

    Telstra frontline is onshore

    • Cheaplikethebird on 13/01/2023 - 17:00

      Yeah it's around double the price of the alternatives though and I'm still scarred from dealing with the SMS-only customer service they were running back in the early days of COVID.

  • 87percent on 14/01/2023 - 08:01

    How often are you contacting your mobile provider?? I don’t think I’ve contacted them once in the past few years for any support

    • Cheaplikethebird on 14/01/2023 - 10:23

      Probably once every two years I reckon I've had to follow up some sort of technical or billing issue? To some degree it's about not wanting to give my business to companies that employ offshore call centres but also the cost of the plans are pretty much the same so it's a no-brainer.

  • CodeXD on 14/01/2023 - 10:36
    +1

    Why not just post your technical issue here for ozbers to solve? Everyone else does XD

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