Vodafone Handset Help/ Advice

Orangewarrior77 on 12/01/2023 - 16:14

Hoping some savvy consumers can give me advice here..

I have a Samsung S22 Ultra and for the last month the network signal is intermittent, meaning i can only make calls using Wifi Calling. If im not in wifi, the signal randomly goes from full bars to no bars and it's impossible to hold a conversation or hear anyone in full sentences.

I rang Voda a month ago and they told me there are "local upgrade works" affecting my signal and to switch to 4G connection. I did that and there was no change.

Sent the handset to Samsung for network connectivity repairs and it came back with no faults found. During that time, I used a different (borrowed) handset with no problems whatsoever.

So, my problem is, the Phone handset is not working, Vodafone refuse to acknowledge that and will no accede to handset replacement, leaving me with a phone i can't use to make phone calls.

Where do i turn to next and how can i get this resolved? Please and thank you.

Mobile Mobile Phone Samsung Android

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Comments

  • spackbace on 12/01/2023 - 16:27
    +1

    Try a pre-paid sim in your phone for another provider (boost, telstra etc) and see how you go

    Are you under contract with VF?

  • DannyC on 12/01/2023 - 16:54
    +1

    Replace the SIM card and see how that goes.
    Or borrow a SIM from a friend or family member and see if it does the same thing. If it does, I would factory reset everything and see how you go.

  • Orangewarrior77 on 12/01/2023 - 19:26

    Appreciate the advice from both of you. Tried both and no change unfortunately..

    Yeah it was a renewed 36 months pre paid contract with Vodafone when i got the new handset in March, which is why id expected them to be more cooperative. Dont really want to be stuck with it for the next 2 years.

    • Associatedjoonim @ Vodafone on 13/01/2023 - 15:27
      +1

      You can bring it in to a Vodafone store (preferably company owned) and have it sent in to the Vodafone repair team. They will take the phone and average turnaround time is around 7 to 10 days.

      • Orangewarrior77 on 13/01/2023 - 15:55

        Thanks, tried once already in the only shop in town (franchise) and they didnt want to know, just said to call the helpline - i'll give it another crack

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