Advice on Which Centrelink Number to Call?

redgymhero on 09/01/2023 - 11:15
Last edited 09/01/2023 - 12:17

Good morning.

I have a work phone for my ABN, and just received two messages:

1) You linked your Centrelink account to your myGov account on 09/01/23. Call us if you did not register. For more information go to the Services Australia website. Do not reply by SMS

2) Your claim has been submitted successfully. Sign in to your online account of Express Plus mobile app to track the progress of your claim. Do not reply by SMS

I'm scouring the Services Australia "contact us" page (https://www.servicesaustralia.gov.au/phone-us?context=26266), and the most applicable one seems to be "Scams and Identify Theft Help Desk", to report to them that someone is using my number to sign up?

Does anyone have any experience with this, and / or can direct me to the right department to call?

I was just on hold with the "Scams & Identity Theft help Desk" for 10 mins waiting for someone to answer, and then was given a voice recording saying all their operators are still with clients, and for me to call back. The call was then ended.

Advice appreciated!

Update: spoke to someone at 132307 - they were very accommodating and had a look at my account for me. Couldn't find any communication outgoing, to me, about any claims or anything, in the last months. They froze my account, for safety's sake.

I will be calling up Scams & Identity Theft Help Desk - (1800941126) tomorrow, potentially, if I feel I need to chase it up further. As @Broke-Ken said, it might just be an error with entering the phone number. So at this stage, I don't see a point to call up, honestly.

Thanks for all your input!

Education & Work

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Comments

  • jasong on 09/01/2023 - 11:27
    +3

    1800 941 126 for scams, including fraud, phishing attempts, etc.

    132 307 for online services support. Issues with linking your account, etc. You can ask them general questions about your own account to make sure that it's linked and possibly unlink then re-link if necessary.

    • redgymhero on 09/01/2023 - 11:29

      Thanks for your reply. 1800 941 126 was the hotline that ended my call after 10 mins on hold.

      I fear 132 307 won't be any help, I don't have an account with this number??

      • MS Paint on 09/01/2023 - 11:31

        Is there a call back option in the menu?

      • Cheaplikethebird on 09/01/2023 - 11:35
        +1

        132307 will be what you want.

        • redgymhero on 09/01/2023 - 11:36

          Thanks. I'll try them now.

  • Cheaplikethebird on 09/01/2023 - 11:34
    +1

    Go to mygov, click forgotten password link, enter sms code, update bank account details, profit!

    • redgymhero on 09/01/2023 - 11:35
      +1

      That would be fun :P Sadly, even if I wanted to, to go through forgotten password link - you need to provide a username or email address. I don't know the username or email address they used to make an account!

      • AustriaBargain on 09/01/2023 - 12:57

        Search all your emails for any correspondence from Centrelink in the past.

    • StraightGuy on 09/01/2023 - 11:49

      UNO Reverse

  • pharkurnell on 09/01/2023 - 11:53
    +5

    I was just on hold with the "Scams & Identity Theft help Desk" for 10 mins waiting for someone to answer, and then was given a voice recording saying all their operators are still with clients, and for me to call back. The call was then ended.

    Now thats how to have perfect clearance stats on your system….

    • redgymhero on 09/01/2023 - 12:14

      I was a bit surprised, to be honest! The automated thing went something "we're sorry, our help desk operators are still talking with other customers, please try again later. Good bye" - call ended

  • Broke-Ken on 09/01/2023 - 11:58
    +1

    Does your work mobile number have any double digits?

    This happened to me a while back, I just called the regular centrelink number up straight away, but they couldn't locate the account, was told I could just ignore it if I didn't sign up to any of the services. (sounds stupid now as I write it with so many scam and identity fraud going on these days)

    Anyway, I continued to get sms regarding being paid and scheduled appointments, eventually it just stopped. I think there was just a typo when entering the mobile number for notification, this seems to be a different field than to the account details, that's why when the centrelink staff tried to search for my number nothing came up.

    • redgymhero on 09/01/2023 - 12:13

      Yes! It does have one set of double digits in them. I'm thinking it might just be a case of them having put the wrong number in, somewhere. I'm guessing that'll stop them from receiving verification texts though, so at some point they should be updating their number.

      And thanks for the tip re: it being a different field than to the account details - I actually offered the work phone number to the person I just spoke with at Services Australia, but he said there'd be no point in searching for it.

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