wall of text below, I'm feeling like a vent.
Edit; there are two accounts in use. Mine is working per normal, but the other is afflicted per below.
having some fun with MS and Telstra and giving up for today, online chat is sloooowwwww.
per subject title we are in a bind because MS says Telstra have management control, Telstra have searched and there is no account matching the scant details used to setup the xbox account.
MS account was set up seven years ago with only initials and a ten year older DOB because it was for my child. not patient enough to go back to MS just yet. Hoping someone else has had this problem recently.
MS did confirm that the expiry of GPU on this account is one more month than I had recorded so 'one free month' has been redeemed in some form.
Recent happenings;
Bought Xbox series S console from TGG during BF
sat in box for 2 weeks
plugged it in and 'someone else' set it up and redeemed 'one free month'. I didn't see the Ts&Cs, there is nothing on or in the box.
fast forward to recent days and I attempted to redeem a 3 month code on the PC using MS page, and I can't. the option to 'redeem a code' and other options do not appear, only 'manage' which after two 'manage' clicks arrives at a Telstra site explaining the subscription of a box & GPU
https://www.telstra.com.au/entertainment/gaming/xbox-all-acc…
I hopped on the console, same thing. if I try and manage the subscription it launches edge to go to telstra
so i get on a chat with MS and try to explain. one response is the code won't work because it is a 'promotion' code (I've redeemed many such codes). maybe I shoul;d start another account (wtf?). when I reaffirm that I cannot visit the correct page to redeem I am told that Telstra have management of the account. during the chat I redeem the code on a different existing account, it works. when i tell the agent, oh great that's good. my reponse is I hope you remember this for the next person and we still have the same issue of not being able to navigate to the page for redeeming a code. end of the chat is i need to ciontact toestra, i ask who they give me general info, thanks
I contact Telstra, go thru 40 minutes of chat with first person to be told, here is another person who can help. yeah, nah. neither first or second person can find a trace of the details used to set up the xbox account on telstra services, I even throw another non telstra phone number which has been used for receiving info re the xbox account, no dice.
so i'm back to having to go back to MS and try my luck again. FFS
luckily the MS account does not have a current visa card and who knows what 'telstra' info there is
.
Learnt the hard way, never let Telstra "manage" anything, ever!