Agoda Hotel Accepted Booking However Is Now Privately Owned (Can't Stay)

Fat Horny Ghost on 28/12/2022 - 18:31

Hi,

I made a booking and found out on the day before the travel after calling the hotel that it is no longer operating as a hotel and is privately owned (possibly air bnb now?).

I've tried contacting Agoda for a refund but no luck after they tried contacting the hotel… they take forever to reply too.

Anyone come across this or have any advice?

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Comments

  • hsp on 28/12/2022 - 18:56
    +4

    contact again, if no proper solution chargeback with card provider.

  • doctordv8 on 29/12/2022 - 08:26

    I have used and only use Agoda for dozens of bookings in Australia and multiple Asian countries in last 14yrs, all great bar one BKK hotel and one double booked room in Au.
    I called that night, they answered, they sorted, all good, twice.
    Call again, good luck.

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