JB Hi-Fi Clearance Item Bought but No Longer Available

LBlackdog182 on 27/12/2022 - 10:56
Last edited 27/12/2022 - 11:40 by 1 other user

I bought a $944 dryer from JB Hi-Fi with a 10% off deal for around $850 using gift cards.

The site said it was available instore, so I put the order through and waited for the email to tell me its ready for pickup. I waited a week, and finally called them, and they told me it wasn't available anymore and I would receive a refund.

I don't really want a refund, I want a dryer. I'll probably go into a store now to make sure I can get one. Am I be entitled to an equivalent dryer, or do I get something else and take $944 off the price? Or will they only give me the $850 off?

Electrical & Electronics Gift Card

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

  • heysi on 27/12/2022 - 11:23
    +18

    They'll probably refund via an $850 gift card.

  • CodeXD on 27/12/2022 - 11:26
    +13

    They will refund via the same method you paid.

    • HeWhoKnows on 29/12/2022 - 18:40

      The store has already provided the option
      OP is being totally unreasonable demanding something that is simply not available

      You have a right OP to receive what you ordered or your money back. Thats it. FULL STOP.
      No alternative Offers
      No "sorry about that" gift cards

      The store might offer you something else but thats entirely up to them.

  • bobbified on 27/12/2022 - 11:27
    +31

    Am I be entitled to an equivalent dryer

    You're not entitled to anything other what you ordered or a refund. And since they don't have what you ordered, then refund it is.

  • Brick Tamland on 27/12/2022 - 11:31
    +4

    Use the refund to buy another dryer.

    • Gervais fanboy on 27/12/2022 - 12:17
      +1

      Op got the 10% off deal and is now more keen on getting that same deal rather just buying something at the listed price..

  • AndyC1 on 27/12/2022 - 11:37
    +1

    Read the terms and conditions you agreed to when you put the order through and see what your options are. But saying that you are W.O.L. with getting the dryer or an equivalent, unless you get lucky.

  • Tee Rex Arms on 27/12/2022 - 11:51
    +3

    The age of entitlement. Jesus wept.

    • original15 on 27/12/2022 - 11:59
      +6

      Demand they give you an even better dryer for emotional damage and stress caused

    • cookie2 on 27/12/2022 - 13:26
      +8

      You might say that. But imagine if retailers didn't show accurate stock, you buy giftcards (therefore locking funds in with them) on the provision of purchasing an item shown as available, you buy it and then after 1 week you have to follow up, at which time they advise no longer available and give you a refund back to the giftcard that still locks in with them.
      You wouldn't have purchased the giftcard if you weren't wanting to buy the new washer. Plus in the extended timeframe you may have missed comparable offers with the retailer or even another.
      At $850 value and a week to be told unavailable, I'd be pretty upset.

      • Gervais fanboy on 27/12/2022 - 13:36
        +2

        Good point but coming from a guy who shops a lot, I buy gift cards at a discounted rate knowing full well the slight hassles that might come with it…
        It’s impossible to run a big business and have inventory levels perfectly accurate to a tee all the time.

        • Nugs on 27/12/2022 - 16:02
          +6

          I worked in manufacturing where stocktake was done monthly to make adjustments, covering off variation in raw materials used because some processes were influenced by humans.
          Tracking dryers in and out is a lot simpler and there shouldn't be variation assuming a large business uses appropriate software. It's not like there would be theft of large whitegoods which might occur with say flash drives etc
          Piss poor really
          .

      • Ughhh on 27/12/2022 - 19:13
        +3

        It does suck when that happens, but thats the gamble you take when you buy and pay with gift cards. The gift card purchase is not related to, nor is subject to X product availability. If I ever have a feeling of a possible refund, whether change of mind or possible oos for clearance item, I don't bother with GC.

        • cookie2 on 27/12/2022 - 21:47
          +1

          All true. But whether or not you use a guftcard, you don't expect to wait a week to confirm an order and then have to follow it up yourself to find oos. If at time of purchase, that's fine and understable but they delay is just poor and leaves potentially less options for the purchaser. If their stock is that delayed etc, then they should make it clear to consumers prior to purchase so an informed decision can be made.

  • elgrande on 27/12/2022 - 12:23
    +5

    Am I be entitled

    Yes, your being entitled.

  • Morien on 27/12/2022 - 12:30
    +3

    You are entitled to a refund.
    However, considering the first you heard was after calling them up, and considering there was a deal going on at the time, politely ask them to help you out with a deal.

  • SBOB on 27/12/2022 - 12:34
    +2

    You spent $850..you're entitled to a full refund of your initial purchase, back to the payment method you paid in (gift card)

    #EndOfEntitlement

  • randomusername2017 on 27/12/2022 - 13:12

    So $945 gift cards only cost you $850 with 10% off …but the purchase price of the dryer was $944?

  • djones145 on 27/12/2022 - 13:38
    +1

    kick up a storm and u might get it
    facebook
    google review
    instagram
    UN Council
    federal court
    surpreme court
    international war crimes court

    and if all fails
    aca. ally can help

  • Wiadro on 27/12/2022 - 18:52
    +6

    Ever heard of going in store and finding a dryer and asking for a deal? I got way more than 10% off doing this…

    • Canyouhearme on 30/12/2022 - 20:09

      I should've read this before posting the same advice right under it!

  • Canyouhearme on 30/12/2022 - 20:08
    +1

    Op, I have never failed to get 10% or more off a major whitegoods purchase unless what you were looking at is a famcy European brand. Get the GC, find a dude at jb to talk too about similar models and get a price you like. Even better if you give them a price to beat from TGG or Harvey Norman. On major purchases they will always negotiate even if it's on sale, you can penalty save a lot more than you think.

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