Microsoft eBay Store Is Legit or a Third Party?

Lmistericho on 22/12/2022 - 19:04

I purchased a Surface Headphones 2 from 'official' Microsoft store on eBay back in August. Last month it stopped working. I returned the headphones and still waiting for refund. They referred me to Microsoft website who referred me back to Microsoft AP and when I rang Microsoft Australia, they are not affiliated as they cannot see the item returned. I raised it with eBay and still waiting - frankly I think they are third party reseller as this email [email protected] was quoted in one of the responses on the status of the refund. They also quoted [email protected] who has responded that the item is not visible in their system. Why eBay is allowing this 'official' Microsoft store https://www.ebay.com.au/str/microsoftaustralia when Microsoft Australia does not know about them?

Lesson learned - not buy from them anymore

Electrical & Electronics

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eBay Australia
eBay Australia
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Microsoft
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Comments

  • bobokingdom on 22/12/2022 - 19:42
    +2

    Did you get an RMA number before you send your headphones to them?

  • Switchblade88 on 22/12/2022 - 20:24
    +4

    You bought through eBay, you returned through eBay, you should probably complain to eBay.

    Don't overthink it, just escalate the case via eBay chat and they'll tighten the screws.

  • vsin116 on 16/04/2024 - 15:27

    Did you end up getting that refund? How long did it take if so and what was the procedure?

    I am in the same boat at the moment for a returned laptop. MS online don't know anything about the order / return, the eBay return window has closed of course but I have already returned the item (went to Quantium Solutions warehouse) and waiting for a refund for a month now. We have been going back and forth on eBay messages and they are trying to send me to a Payments portal which has no options available for me to use.

    • thepancake12 on 11/06/2024 - 17:45

      I am going through the exact same issue with them regarding a surface laptop 4 which died. Sent it back to them and am getting cryptic replies around payment central. Yes I thought it was the official Microsoft store until I returned the item and they suddenly become difficult to deal with. They now have my laptop which I could have potentially had fixed. This is ridiculous. I have raised a report with ebay but doubt that will amount to anything as it is outside the return window also. Knowing Ebays form they will ban me rather than them. Have you received your refund?.

  • mistericho on 14/07/2024 - 09:33
    +1

    I forgot to close this out - got eBay to intervene and got refunded. Took 6-8 weeks!

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