I'm trying to use the luxury transfer service offer for my Citi Prestige Card. The T&C asks me to call 1800 782 948 for the Citi Concierge but no matter what options I select i keep getting put through to 'normal' credit card service operator who has no idea how to transfer me to the citi concierge.
Anyone has an idea of what number I can use to get to the concierge directly? this was much harder that I thought it should be…
I did twice! they had no clue lol…i did manage to get through the third time (& after 30 mins)… so think Mod can close this. Thanks all
Nice to hear that this is resolved for you.
But if we were to start forums for every time we couldn't make phone contact with a business on (only) two instances, I've a list of takeaway food places I can start listing. My local pizza place only has one phone line and on a Friday night it can take >5 calls to get an answer.
for me, i am having problem contacting the lounge team, priority pass.
yes sent email, weeks without real reply. phone number is all non australian, no 1800…
i'm guessing they (NAB) downsizing / consolidating Citi's operations.
nah they are completely different company, but if they providing service to australian then they should have a local call centre at least? or reply email within 5 days what is so hard about it. 5 days is too long already
nah they are completely different company
Integration of the Citi Consumer business into NAB will occur progressively over the next two to three years.
Ask the 'normal' credit card service operator to assist you on luxury transfer service offer for your Citi Prestige Card.