Western Digital Rebate Promotion Website Broken

Hey OZB,

Western Digital has a rebate promotion running from 8 November 2022 until 8 January 2023 on purchase of select products (WD Red HDD, Black/Blue/Red NVMe) with select Australian retailers until their $40,000 promotional prize pool is exhausted.

Problem is the website form is completely broken. Specifically, and forewarning it's been a while since I've touched code, they have a Caldera form on Wordpress not returning a result. The stated type error is "b.jqxhr.responseJSON is undefined"

Curiously Caldera form as of 5 April 2022 was deprecated by the developer. The developer stated (emphasis mine) "However, as with any software not being actively maintained, it is a growing security liability for you and you users in the absence of ongoing security updates, and compatibility with WordPress will eventually break."

Indeed it looks like it has broken and I hope that it isn't a security issue given they're asking for full name, email, phone & invoice (with potential bank details).

I contacted [email protected] to ask them to manually process but they replied asking that I try the website again. I've provided them the above information to help bring to light why it's broken and to ask again that they provide manual processing of promotion submission.

I'm posting here to raise awareness in case like me you've been trying the last few days to process the form without any resolution. It's a pity that far too often rebate programs are complete BS with either limited pools, slow processing or in this case, broken submission methods.

Related Stores

wdcpromotions.com.au
wdcpromotions.com.au
Western Digital
Western Digital

Comments

  • +2

    I dont even bother stuffing around with rebate programs now unless it was a super good deal even before the rebate (which is practically never).

  • Exactly the sort of promo that would make seek out Seagate products…

  • anyone actually get the gift card? I made two separate purchases and they were both processed but still haven't got the gift cards.

    Got the following email from them after submission:

    Thank you for entering Back to School & Back to Work with WDC Promotion. This is a courtesy email to let you know we have received your claim and is being processed for validation according to the promotion terms and conditions.

    For valid claims, please note the E-gift cards will be emailed to successful claimants within 28 days of the close of the claims form (7 April 2023). The E-gift cards will be issued from Corporate Prepaid Gift Cards.

    If you have any questions, please feel free to contact [email protected] and we will respond as soon as possible.

    Tried emailing them back on their [email protected] and got this:

    Delivery has failed to these recipients or groups:

    Western Digital Australia ([email protected])
    Your message wasn't delivered because the recipient's email provider rejected it.

    Have tried contacting through their webpage. Still waiting on a response………..

    • +1

      Wants to know if anyone has got it as well

    • Nope

    • I got mine. the egift cards have very short exp date… 6month only.

      • When did you get them?

      • OK I just got mine.

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