"After review of your account, there is nothing that I can see at present that would be impacting your service, it is possible that there is potential congestion on the network in your area impacting your service.
With the above being said, unfortunately we are unable to extend the duration of your service to allow you to utilise your balance.
Your complaint is categorised as diminished capacity."
This has been going on all COVID!!!
CatchConnect / OPTUS has terrible service, and service area (Melbourne Metro), their LACK OF BANDWDITH???
NOT renewing with these clowns
DO NOT JOIN THEM!!!
yawn