Bunnings Special Order Faulty Item Replacement?

aec on 04/12/2022 - 15:14
Last edited 04/12/2022 - 19:03 by 1 other user

I installed a smart lock yesterday, but it failed to connect Wi-Fi. The company technician could solved the problem and suggested me to exchange.
The problem is this was a special order. The woman in the Bunnings I talked to basically just repeated BS like you need a technician to install blah blah blah. And this is a special order and no store carried any order… so what?!

Anyway, I’m not confident that this woman really knew what she was talking about.

OzB community, what should I do? I can return the faulty one to Bunnings and wait for (two weeks of time) them to reorder one for me. But before I approach Bunnings again, I would like to learn a bit more from fellow OzB.

BTW, the issue with the Eufy Touch Wi-Fi lock is it failed to connect Wi-Fii! If anyone had same issue and solved it, please let me know.

Ps: I bought it on special, but it’s being sold at full price everywhere at the moment.

Electrical & Electronics Bunnings eufy

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Comments

  • WreckTangle on 04/12/2022 - 16:00
    +3

    Is it a 2.4 vs 5ghz thing?

  • AndyC1 on 04/12/2022 - 16:25

    Take it back as it is not working and let Bunnings deal with it.

  • Typical16-bitEnjoyer on 04/12/2022 - 19:43

    OP, did you buy the model T8510T11 or T8520T11? Check your invoice.

  • Smartlockinstall on 04/01/2023 - 23:57

    I have installed and set up wifi for hundreds Eufy touch. Please check wifi 2.4GHz, try another mobile phone, or call Eufy Support Line.

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