Re-SOLVED Version #2 - The Only way to email eBay!

RahRahRand on 04/12/2022 - 04:17
Last edited 25/12/2022 - 17:30 by 1 other user

Hello

The SOLUTION has been considerably changed !!!

And it's kind of confusing?

Firstly - this will not work anymore [email protected]

You can only email ebay directly if you REPLY to an eBay Chat Transcript email which you have received previously.
That is literally the only way to email them…

If you try to use the email address on its own in a new email (from that Chat Transcript email which is [email protected])…. it will not work.

This is bizarre…

I just asked the guys on live chat and they explained this to me and I tested both ways - so can confirm that I finally have a real solution.

So yeah - that's some quirky stuff right there.

ciao

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Comments

  • boomramada on 04/12/2022 - 07:12

    That's in 90s, try the chat

    • RahRahRand on 04/12/2022 - 07:14
      -2

      no, it was fairly recent for me (not the 90's :P)

      I explained why I don't always want chat/phone.

      • boomramada on 04/12/2022 - 07:17
        +3

        Go check on your send items box and try find it 😉

        Sometimes I hate chat too, but emails are hard to deal with when you got millions of customers.

        Amazon/ EBay chat are fairly reasonable compared to PayPal tho.

        • avoidfullprice on 04/12/2022 - 08:39

          OP rather wait 6 hours on the line instead of using the chat. He bloodyyy explaained it, pauline!

        • RahRahRand on 04/12/2022 - 10:12

          Well i've been talking to both eBay and Amazon chat/phone recently and they're much better than they used to be.

          Though you still get useless people who clearly don't understand what you are saying - 35-50% of the time

          It's progress at least!

      • SBOB on 04/12/2022 - 08:15

        Nothing stopping you copying chat transcript contents for your records if needed.
        Unsure about eBay but many companies chat sessions give you the option of sending the transcript to email

        • RahRahRand on 04/12/2022 - 10:11

          While you are correct - I do already do that too… that's not the same as emailing them directly.

  • MS Paint on 04/12/2022 - 08:48
    +3

    I've been buying and selling on eBay for 19 years with thousands of transactions. I've used chat once to resolve a $1 FVF issue.

    Why would you need to establish regular email communications with eBay especially in 2022?

    • RahRahRand on 04/12/2022 - 10:15
      -1

      things go wrong - count you're blessing you've been lucky - not everyone is.

      Maybe you should go get a lotto ticket?

  • elgrande on 04/12/2022 - 09:35
    +2

    For some things I'd rather email it (rather than chat/phone) and let them send it to the right person and wait for them to get back to me - plus I've got it in writing then.

    This is the exact reason they don't want you to email.

    • RahRahRand on 04/12/2022 - 10:16
      -1

      I hear that… similarly - why else would they limit the chat box to how many dozen characters???? So infuriating

  • Uncle Roger on 04/12/2022 - 09:41

    I've found the most effective way to contact eBay is via Facebook Messenger

    • RahRahRand on 04/12/2022 - 10:16

      you know I've never really used fb like that - but that's a good idea!

  • RahRahRand on 04/12/2022 - 10:11
    +1

    [email protected] is the answer

  • foxmulder on 04/12/2022 - 17:52

    Good to see you found the email addresses. I used to do that years ago, let me know if it still works now. It's one of the most direct way to get proof that you have tried to contact them about issues. Anyway, just yesterday I filled out an online form to contact them the later I guess I can reply them via email

  • Wiadro on 04/12/2022 - 22:41

    isnt it just [email protected]

  • RahRahRand on 25/12/2022 - 17:32

    Hey guys… see the updated title post

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