Amazon Harassing Me by Spamming Me Emails Requesting ‘Statutory Declaration’

Kawaii on 02/12/2022 - 16:14
Last edited 02/12/2022 - 22:13 by 3 other users

Any comments asking me to sign Statutory Declaration is not welcome. I do not wish to be harassed over this issue. Other resolution request would be welcome.

My item was delivered to a house with a Black door according to Auspost delivery proof photo. My house has a Red door, the shape of the wall and colour doesn’t match at all either. It’s all on the delivery proof photos.

Talking to Amazon customer service they sent such info to ‘account specialist’ team. That team ‘made a final conclusion’ that the package was properly delivered to my house. I’ve sent the photo of my house and it doesn’t have a black door.
They have been flooding me with email asking ‘statutory declaration’ for this item, and

///

That's definitely not what we want our customers to experience.

You can check delivery details in your account, apart from that we can't share details with you

///
I'm sorry for the inconvenience you've experienced in this case.

Unfortunately we are unable to issue refund or replacement until we receive a valid Statutory Declaration, Please complete the request and send us the form filled with required details

Thank you for understanding.

We hope to see you soon. Thank you for contacting Amazon.

///

We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was properly delivered. In particular we have considered information from our records, as follows which indicate the item as delivered:

the timed geocode stamp of the delivery location;

information collected at the point of delivery; and

the package weight and reported condition.

Accordingly, based on our investigations, we won't be able to provide a replacement or refund for this order at this time.

Please contact us again and include a PDF, JPG or PNG copy of the Statutory Declaration of the applicable state to the following address: e-mail address They can be downloaded from the links below. Please be sure to include key information including:

Date and place it was created

Signatory witness with the contact data and is within the list of authorised witnesses for the applicable state where the incident is being reported

The wording suggested below to be included in the Statutory Declaration

"I confirm that I have not received the item/s I ordered from Amazon with order number [insert], being [product description].

I have checked with other members of my household, and around my property, and have satisfied myself that I have no knowledge of the whereabouts of the above missing item/s.

I will notify Amazon as soon as possible if the above missing item/s come/s into my possession.

I agree to cooperate with Amazon and/or the police in the event of any investigation into the above missing item/s.

I understand that a person who intentionally makes a false statement in a statutory declaration is guilty of an offence."

For VIC : Available to download from the Victoria Government website: https://www.justice.vic.gov.au/statdecs#form

For NSW : Available to download from NSW Government website: https://www.jp.nsw.gov.au/Pages/justices-of-the-peace/nsw-st…

1) Please note that in the above link there are two authorised formats for Stat Decs in NSW (Eighth Schedule or Ninth Schedule)

2) Either format may be used however I recommend using the Ninth Schedule format on the basis that the declaration wording refers to "punishment by law provided for any wilfully false statement in any such declaration" which may be more successful in deterring customers from making false declarations.

For QLD : Available by direct link on the Queensland Courts website: https://www.courts.qld.gov.au/__data/assets/pdf_file/0011/88…

For SA : Available by direct link on the SA Government website: https://www.agd.sa.gov.au/s/redirect?collection=AGD&url=http…

For WA : Available by direct link on the WA Government website: https://www.wa.gov.au/system/files/2021-12/wa-stat-declarati…

For TAS : Available by direct link on the TAS Government website: https://www.justice.tas.gov.au/statutory-declaration

For NT : Available to download from the NT Government website:
https://nt.gov.au/__data/assets/word_doc/0011/167933/statuto…

For Cth/ACT : Available by direct link on the Attorney-General's Department website:
https://www.ag.gov.au/legal-system/statutory-declarations

For NZ : Available to download from the NZ Government website:
https://www.govt.nz/browse/law-crime-and-justice/making-a-st…

Please contact us back when the Statutory Declaration is complete. We are unable to accept Statutory Declarations that do not follow the above mentioned guidelines.

Please note: to assist in obtaining a Statutory Declaration, we recommend that you provide a copy of this email to the witnesses to help explain what has happened.

Thank you for your understanding.

The customer service team says there’s no other departments that can solve this issue. They can only pass this to ‘account specialist’ And the account specialists refuse to help.

//
Should I go to the court or what? I am happy to sue them.

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FocusRider on 02/12/2022 - 17:35

+5

When karma strikes..

https://www.ozbargain.com.au/comment/12848278/redir
- Kawaii on 02/12/2022 - 17:42
  
  -1
  
  It’s funny you actually believed it XD
  And you actually keep on remembering.
SBOB on 02/12/2022 - 17:36

+4

I think you shouldn't sign it, and you should immediately commence court proceedings over this $100 item.

Please keep us updated on the progress of this civil suit.

Because that would be way more interesting and entertaining than just admitting you won't sign it due to identify or other questionable details, and "spite" is unfortunately not one of the tick boxes on a Stat Dec form
Empharand on 02/12/2022 - 17:42

+1

Any Comments asking me to sign Statutory Declaration is not welcome’

Sign a stat dec and move on with your life, I'm sure this isn't the most pressing issue in your life and you could focus your attention elsewhere. This is how you progress this case further.

Not signing a stat dec to me would reflect that you're leaving something out and/or hiding something - Not signing a stat dec means you're guilty of something…. if you have nothing to hide and are innocent in this situation then signing a stat dec would cause 0 issues for you

Amazon Harassing Me by Spamming Me Emails

Add the email address to your email's built-in blocklist / filter and specify that you don't want it to block the domain only that email address, so you will still get Amazon Order emails. You can remove the filter at a later date.
- Kawaii on 02/12/2022 - 17:51
  
  -1
  
  I am not signing this documents. This is a fact you need to accept instead of pressuring me here for giving you the reason.
  If the judge wants me to tell the reason I will tell them privately
  - joker0701 on 02/12/2022 - 18:01
    
    +3
    
    Theres literally nothing that can hurt you with a stat dec unless you're lying about receiving it.
    
    I, Kawaii Statdecrefuser, did not receive item xxxxxxxxxxx on date xx/xx/xxxx. The delivery notification showed it was delivered to a house with a polkadotted door when i actually live in a tent.
    
    Give it a little squiggle in front of a nice jp and youre done!
    - Empharand on 02/12/2022 - 18:10
      
      +3
      
      That's my thought exactly. Anyone can sign a stat dec provided what they state is true and correct with absolutely 0 repercussions.
      
      Amazon have requested that and they're well within their right to, OP is declining to sign it, which indicates either what their post states is far from the truth (a lie) or they did get it (eg. the neighbour simply walked over and handed it to them) and OP is doing the good ol' item wasn't delivered to correct address therefore I didn't receive it = money back please.
  - GrueHunter on 02/12/2022 - 19:58
    
    Maybe this guy moved to WA
  - DashCam AKA Rolts on 02/12/2022 - 20:22
    
    O.P., "I'm not driving, I'm traveling."
  - spc12go on 02/12/2022 - 21:02
    
    when you are at court you can’t tell the judge in private. Whatever you say will be heard by everyone in the court room and written down in the court transcript.
MS Paint on 02/12/2022 - 17:46

+3

In case it gets lost in this web of lies…

CHECK THIS OUT
- SBOB on 02/12/2022 - 17:48
  
  Well what I really meant was my door is a kind of red-y/black colour…whereas the door in the pic is more of a black-y/red colour
  
  It's clearly not my door your honour.
  - MS Paint on 02/12/2022 - 17:50
    
    +2
    
    I see a red door and I want it painted black
    
    Mick Jagger c.1966
  - Kawaii on 02/12/2022 - 17:50
    
    Thank you judge.
joker0701 on 02/12/2022 - 17:49

+4

This is actually comical, the only reason OP would reasonably be refusing a stat dec is because he has in fact received the parcel.

For all the arguing hes done in this thread he could of already gone to the JP got them to sign the document and submitted it to amazon.

They are offering a resolution, all you have to do is play ball. If you cant handle that, stop shopping online. A stat dec is nothing compared to what some others have had to do to get refunds/items.
- Kawaii on 02/12/2022 - 17:50
  
  I thank you.
  
  If you wish to sign it, it’s your problem
  - joker0701 on 02/12/2022 - 17:51
    
    +5
    
    Please go hire a lawyer, spend thousands fighting amazon, lose easily and then be forced to pay legal fees. Even better represent yourself and record it please.
    - Kawaii on 02/12/2022 - 18:02
      
      Thanks for the advice. You can move on.
      - SBOB on 02/12/2022 - 18:38
        
        +1
        
        @Kawaii: They agreed with your thoughts
        
        Should I go to the court or what?
        I am happy to sue them.
        
        You should thank them for agreeing with your idea.
andresampras on 02/12/2022 - 17:59

Should I go to the court or what?

Yes.
- Kawaii on 02/12/2022 - 18:44
  
  Thanks
bobbified on 02/12/2022 - 18:01

+2

Send them your RED front door.
Meho2026 on 02/12/2022 - 18:03

+7

Youve got stuck on this stat dec thing and youve lost perspective.

The problem you have is that Amazon think you are a liar and you are refusing to make them think different.

Amazon initially accepted they delivered to the wrong address and investigated the matter. However, the delivery driver swears they delivered the item the correct address. Then Amazon check the geotracking and it shows the item was either delivered to your address or one of your close neighbours.

Amazon are telling you, they will refund you but they are asking that you at least check with your neighbours.
This is a reasonable request.
Youre refusal to do it is unreasonable.

Amazon are telling you that once you have done that, then they are willing to refund you if you make a statement that you did not receive the item and you have made an effort to locate the parcel with your immediate neighbours.

Amazon do this so that people dont lie and scam them.

You refuse to do the stat dec so you must be a liar and scammer. That is the only logical conclusion a resonable person can ever reach.

There is really only one solution for you to receive your refund and you refuse to take it.
- Kawaii on 02/12/2022 - 18:07
  
  -1
  
  Thanks you are a good corporate man and I wish this happens to you when you SIMPLY CANT SIGN THE DOCUMENTS for some reasons beyond your imagination.
  - MS Paint on 02/12/2022 - 18:09
    
    Is it religious or cultural beliefs?
    
    If you have to sign to accept a delivery do you refuse?
    - Kawaii on 02/12/2022 - 18:27
      
      -1
      
      Who are you presenting, government or Amazon?
      - MS Paint on 02/12/2022 - 18:35
        
        @Kawaii: Just tell us the reason to prove you aren't a troll or a liar. No one will judge you for a legit reason to not sign a Stat Dec.
        
        FocusRider on 02/12/2022 - 18:40
        
        @MS Paint: That ship had already sailed.
    - SBOB on 02/12/2022 - 18:34
      
      +1
      
      Is it religious or cultural beliefs?
      
      Probably spite :)
      - GrueHunter on 02/12/2022 - 19:59
        
        +1
        
        @SBOB: I was going to say sniffing glue, but I guess it could be spite as well
  - Meho2026 on 02/12/2022 - 18:11
    
    +2
    
    Maybe you should explain the reason you cant rather than wont sign the document.
    
    You need to realise, no one here thinks you are being rational.
    
    Some of us are trying to help you see sense.
    
    You are giving us the impression that you are either not of sound mind or are cognitively impaired.
    
    I think you should ask the mods to delete your post. This isnt going to play out well for you.
    - Shoocat on 02/12/2022 - 18:21
      
      +1
      
      He/she is delightfully mad and should be sent a care package of rubber cutlery and several rolls of padded wallpaper.
      
      Might not arrive though…
    - Kawaii on 02/12/2022 - 18:26
      
      You just need to understand my question is:
      I do not sign the documents, which agencies or government should I be looking for to get this resolved before I send this case to court.
      - spackbace on 02/12/2022 - 18:34
        
        @Kawaii: Court docs, etc etc, would all go back to your house, no different to a stat dec…
        
        Kawaii on 02/12/2022 - 18:35
        
        @spackbace: They will go back and see it’s a different house
      - SBOB on 02/12/2022 - 18:34
        
        @Kawaii: None…it won't happen, they won't care.
        
        It's a civil case so feel free to raise a civil case yourself.
      - GrueHunter on 02/12/2022 - 20:00
        
        +1
        
        @Kawaii: …the government agencies that will ask you to sign a declaration?
        
        Have a guess what kind of declaration
        
        Go on
        
        Guess
      - Meho2026 on 02/12/2022 - 21:08
        
        @Kawaii: You need to understand that if you are not going to complete the stat dec then this issue is closed.
        
        You have no legal case. You have been offered reimbursement from Amazon with a condition and you have chosen to refuse that offer.
        
        You have no other means of seeking restitution.
        
        Your complete inability to explain any rationale for not completing a stat dec is not demonstrative of the intellect required to present a case in court. Nevermind your failure to comprehend that the expense incurred, by going to court will way exceed the $100 cost of your item.
  - brendanm on 02/12/2022 - 18:30
    
    SIMPLY CANT SIGN THE DOCUMENTS
    
    Lol
Empharand on 02/12/2022 - 18:04

+3

You won't sign a stat dec - Which is suspicious af

Your original post says (and I quote) "My item was delivered to a house with a Black door according to Auspost delivery proof photo. My house has a Red door

then you comment (and I quote) "As I’ve said my house has a Black Door And the proof of delivery shows this item was delivered to a house with a RED door that has a different shape of wall than mine.

So they delivered to your door then? Problem solved!
It's very hard to believe that you overlooked the colour of your door with your neighbours door.
I think you slipped up and at that point you couldn't delete the comment. Whoopsy!

DeletedUser in 3…2…1….
- Kawaii on 02/12/2022 - 18:06
  
  Or it can be a typo.
  - Empharand on 02/12/2022 - 18:19
    
    +7
    
    Sorry but I don't agree, If it was a typo you would be more likely to have said 'Delivered to house with black door, my house has a black door' or 'Delivered to house with red door, my house has a red door' - That's just my opinion
    
    What I personally think is that perhaps they did deliver to the neighbours house, but your neighbour obviously wasn't expecting an Amazon package, reviewed the address label, realised it was for your address, walked over to your house and handed it to you. You being a clever little thing decided to play the devils advocate of 'It wasn't delivered to the right address therefore I didn't receive it therefore I want my money back'
    
    Amazon requested a stat dec (which they're well within their right to do) and you have realised that if Amazon or Australia Post have the proof to suggest that you did indeed receive it you could be imprisoned for up to 4 years
    - Kawaii on 02/12/2022 - 18:23
      
      What an investigator !!!
      Bingo
      - Ehty on 02/12/2022 - 18:26
        
        @Kawaii: Check you door color on maps !
- pegaxs on 02/12/2022 - 19:52
  
  +4
  
  You missed the comment where a GREEN DOOR was introduced… definitely a “typo”.
  - Empharand on 02/12/2022 - 20:53
    
    I think OP might have the worst possible case of colour blindness on earth, either that or OP is stoned, or both.
cheapjunkie on 02/12/2022 - 18:09

+3

Trollolol
- MS Paint on 02/12/2022 - 18:11
  
  Definitely looking that way
try2bhelpful on 02/12/2022 - 18:12

+1

If you have the tracking number then Auspost should be able to work out where it has been delivered to and retrieve it. The photo includes a GPS coordinate of where the package was delivered.

We recently bought a Boost SIM and Auspost delivered it to the wrong address. We got a message saying it had been delivered but we could see it hadn’t because we were home at the time. We rang their help line and the guy said “close but no cigar, we will get it back and redeliver it”. We had the SIM delivered less than two hours later.

Not sure if it has been too long now but if you have a tracking number it is worth getting onto Auspost ASAP.

Frankly I would just sign the Stat Dec and get a replacement or refund.
- Kawaii on 02/12/2022 - 18:25
  
  Thanks. I will contact Auspost and see how it goes. I lodged a complaint
brendanm on 02/12/2022 - 18:12

+4

Tldr.

Just fill out the stat dec.
Tee Rex Arms on 02/12/2022 - 18:45

+4

Fraudster doesn’t want to commit more fraud I guess
onetwothreefour on 02/12/2022 - 18:56

Just tell us why you won't sign it, the actual reason, and this will all be over.
Nutrino on 02/12/2022 - 18:57

+1

have you tried signing the stat dec?…..
racer1234 on 02/12/2022 - 19:09

I am going to assume that you have a reason that is valid to you for refusing to sign the stat dec. Here are some other options that may be of use.

If your house can be seen from google street view you may be able to talk to an amazon rep and get them to see the two pictures are different.

You can appoint someone as your power of attorney and get them to complete the stat dec for you as your POA. This legally thre same as doing it yourself but you don't have to be there. This will require a lot of other paperwork though.

Engage a solicitor to act on your behalf. They can take a picture of the front of your door and certify to amazon that it is your door etc. Again expensive but an option.

Maybe have a good talk to a friend of yours in person and explain what the problem is with signing the stat dec and see if they can assist you by staying with you during the process.

You cannot just sue someone and take them to court in Australia. There is a whole process that must be followed including mediation etc.

At a certain point $100 is not worth the stress. Walk away from it.
- Kawaii on 02/12/2022 - 19:33
  
  Thanks for the advice. I will proceed with those actions
  - SBOB on 02/12/2022 - 19:45
    
    +5
    
    Narrator: "He won't"
pegaxs on 02/12/2022 - 19:46

+1

Hahahah… that first line.

It took you longer to type out this tripe than what it would take to write out a stat dec.

My suggestion is “Do up a stat dec.”

And what colour are these doors, red or black or green? 100% a troll post.
- MS Paint on 02/12/2022 - 21:03
  
  Plot twist : op is shakin' stevens about to rerelease a 2022 version of green door and wants a corresponding viral meme to help with the marketing campaign.
  
  Green door, what's that secret your keepin'?
foxmulder on 02/12/2022 - 19:49

In stat dec, you will declare that you didn't receive item, I don't see the problem of signing it
Darude Sandstorm on 02/12/2022 - 19:54

+3

Wait til he finds out about having to sign court paperwork … :)
- GrueHunter on 02/12/2022 - 20:02
  
  No, he just has to talk to the judge privately /s
stripe on 02/12/2022 - 19:54

+2

OP can you upload a photo of your door?
loulou1 on 02/12/2022 - 20:00

I once watched an episode of some court or criminal show, can’t remember which one, but there was a ‘gentleman’ stating that he couldn’t have committed the crime because he was gifted with an incredibly large appendage, the victim had stated that the perpetrator had a small one. During the trial, one of the jurors turned out to be a plastic surgeon and could tell that the appendage had been altered via surgery. This post reminded me of that episode.
Sterio on 02/12/2022 - 20:21

+2

Can someone confirm whether the male equivalent of a Karen is a Kawaii.
- Kawaii on 02/12/2022 - 21:03
  
  Haha 😛 thanks
redfox1200 on 02/12/2022 - 20:25

+1

obviously doesnt want to sign the stat dec because he actually got the package from the neighbour
- original15 on 02/12/2022 - 20:48
  
  Yeh
- Kawaii on 02/12/2022 - 21:03
  
  Detective 🕵️‍♂️
Willy Beamish on 02/12/2022 - 20:33

Sign it or say bye bye to your refund. Sounds like your account has been flagged fo shenanigans before.
I had an issue like this but when I told them it's not my house in the picture they organised redelivery and gave a refund lolol.

Keep us updated on the lawsuit, princess. People like you are a pain in the ass, you were given an option to remedy the situation but choosing not to for absolutely no reason. Stinks of fraud.
- Kawaii on 02/12/2022 - 21:04
  
  Bite me XD
Moderatorscrimshaw on 02/12/2022 - 21:10

Thread closed, requested by OP.

Amazon Harassing Me by Spamming Me Emails Requesting ‘Statutory Declaration’

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