Would You Be Annoyed at This Misleading Delivery Time on eBay? Should I Dispute as eBay Advised?

LCantthink899 on 30/11/2022 - 19:45
Last edited 01/12/2022 - 11:57

Hi all, just a quick check to see if i am being overly annoyed or not and to get a general consensus on what most people think.

I bought a brand new item off ebay, i could have got the exact same item from another seller, for $15 cheaper but the delivery estimate was 14th of december (I live in WA, item is over east). The seller i went with has next to the "postage", in the Ebay promotional big green font:
"Free 4 day postage - Arrives by Christmas
Get it between Thurs, 1st Dec and Mon, 5th Dec "

***Edit for those that haven't seen my comment below… the full postage message reads :

"Free 4 day postage - Arrives by Christmas
Get it between Thurs, 1st Dec and Mon, 5th Dec
Free postage
Australia Post Express Parcel" ***

The item got dispatched yesterday, the tracking shows it was actually sent parcel post, not express post. And Auspost says "Delivery expected Mon 12 – Thu 15 Dec" but with a caveat of "Your item may take an extra two weeks to arrive due to recent weather events and rail network disruptions."

Stuff lately has been taking up to 4 weeks to arrive from east with parcel post, but express hasn't been too bad, note why i paid the extra for the convenience.

So that free 4 day delivery ebay has promoted on the listing, now could actually become a 4 week delivery!

I kind of feel cheated into paying more, if i had known it was not going to have at least been posted express i would have gone with the cheaper seller.

I asked ebay if it should of been sent express and they said that it will be with me by the 5th as per their estimate (when clearly it won't) and they told me to dispute if it hasn't arrived by then. I think disputing is a bit over the top, but then it's the principal of it? Clearly somewhere someone is taking advantage.

Would you dispute it?

Poll Options expired

  • 25
    Dispute
  • 16
    Don't dispute
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Comments

  • SnoozeAndLose on 30/11/2022 - 19:48
    +3

    just ask why the parcel isn't being sent by express post. sometimes eBay doesn't factor item shipping to WA from Sydney.

  • elgrande on 30/11/2022 - 19:52
    +1

    EBay has royally screwed the postage options. I noticed mine started including without my choice "free insurance".. whilst there is insurance in some circumstances, thats for me, not the buyer.

  • NutnButAPnut on 30/11/2022 - 19:56

    i also have the green free 3/4 day postage some up next to things i sell and as far as i know its not something that i have chosen to have there (i don't want it). it just started showing up on my stuff one day.

  • djsweet on 30/11/2022 - 20:04
    +1

    Postage time is a major consideration. I would just ask for a refund if it doesn’t arrive within the stated time (which it obviously isn’t going to). Auspost has been pretty clear that postage out of the east coast is going to be majorly delayed. The seller (and eBay) can’t plead ignorance on that part.

    If it’s clearly Auspost’s fault I don’t blame it on the seller though. Out of the last 5 express post items I’ve ordered only 1 has been delivered next day, and one took 6 days from postage to arrival. Auspost needs to up their game. Can’t use Covid as an excuse forever.

  • bbqwer on 30/11/2022 - 20:09

    WA delivery disaster is out of human control.

    check auspost website about WA shipment.

    • foxmulder on 30/11/2022 - 22:22

      To anyone who lives in WA better to just buy locally this Christmas. Not sure even online as Auspost does have major disruption in WA atm.

  • Jimothy Wongingtons on 30/11/2022 - 20:15

    That’s why these days I just go with amazon, shipped by amazon if I need it urgently. Generally probably only 2-3 orders this year for me has been 1-2 days late.

  • Some Human on 30/11/2022 - 20:23

    Not the seller's fault, that's eBay and the weather's fault.
    The seller's handling time is probably 1 day. That means the seller has 1 day to get it in the post. That is where their obligation ends.
    Opening a dispute will punish the seller for something outside of their control.
    The seller does not put the green writing there, ebay does it.

  • bbqwer on 30/11/2022 - 20:38

    here we go

    https://www.facebook.com/groups/AustraliaPostComplaints

    plenty comment about delivery to inbound / outbound WA - weather, flooding, train rail damaged. its all over the news.

  • JimmyF on 30/11/2022 - 21:53

    Dude you're in WA… Even express would be lucky to get there in 4 days!

    The problem is, the seller has no control over that promo you're seeing, so its a bit rough to dispute it as they wear the cost.

    • Quantumcat on 01/12/2022 - 15:00

      I don't think ebay would have hidden the fact that they put free express post on their listings - the seller should either have not listed the item (if they didn't want to have to use express) or actually sent it as express post

      • JimmyF on 01/12/2022 - 17:31

        Do you sell on ebay? They do 'lots' of things the seller has no control over.

        As a seller I have zero control over what 'promos' ebay are putting against my listings. Like the ebay plus % specials for example. I've had people hit me up for a discount promo after the fact, when I didn't even know one was on.

        Ebay most likely ran this promo against the item, when the seller doesn't do express post shipping.

        Its funny you think the seller is at fault for a promo they didn't run.

        • Quantumcat on 01/12/2022 - 23:42
          -1

          They can read their own listings. Ebay isn't making it so when the seller is logged in that information is not shown.

          • JimmyF on 02/12/2022 - 13:57

            @Quantumcat: LOL Most sellers have 100+ listings. They are not checking each one, from each capital city to see what eBay is going. As I said, the seller isn't putting this information up, the seller has no control over it even if they knew it was there.

            • Quantumcat on 02/12/2022 - 14:00

              @JimmyF: They only have to read 1 listing to know

              • JimmyF on 02/12/2022 - 17:57

                @Quantumcat: LOL love how you think it is the sellers fault. Would you feel the same way if you are selling something and the platform just inserted random terms on your item?

                • Quantumcat on 02/12/2022 - 23:15
                  -1

                  @JimmyF: It seems very unlikely that this has only ever happened to this one item and they didn't know. As soon as they see it's happened once, they'll know to check. Even if they didn't, they are choosing to use ebay and agree to abide by their rules, even if they seem dumb. Ignorance isn't a very good excuse.

                  • JimmyF on 03/12/2022 - 19:56

                    @Quantumcat:

                    As soon as they see it's happened once, they'll know to check

                    Again, even if they 'check', they have no control over the promo being run on their listing other than to send the item express post when they have budgeted for normal post meaning they lose money compared to what was budgeted.

                    Ignorance isn't a very good excuse

                    LOL to claim ignorance by the seller, shows your ignorance, the seller listed an item, they listed the type of postage they use etc. Ebay then comes along and says, no you can now send the item you listed with 'free' postage by express post costing you more but we won't pay you any extra money.

                    Put it this way, if you ran a business and someone walked around sticking 20% off stickers on items, so customers started to demand 20% off the item at checkout, would you be happy? It wasn't a promo you ran, you didn't know about it, nor did you have any control over someone doing this, but you should wear the cost of all these stickers based on your view.

                    • Quantumcat on 03/12/2022 - 20:30
                      -1

                      @JimmyF:

                      Put it this way, if you ran a business and someone walked around sticking 20% off stickers on items

                      No, it's more like you have a shop in a mall and the mall changes their opening hours and wants you to stay open then too. They put the information in one of their letters to you which you failed to read, and you got in trouble for closing too early one day.

                      If you choose to list your items on eBay you have to follow their rules, even if they are dumb rules, and they are bad at communicating what you need to do. Making you post with express post seems dumb, but if you list with ebay it is up to you to know what you are required to do.

                      • JimmyF on 03/12/2022 - 21:50

                        @Quantumcat:

                        If you choose to list your items on eBay you have to follow their rules, even if they are dumb rules

                        Its funny that someone who doesn't use ebay to sell at all telling someone that what the rules are. There are no rules saying you have to do this or that based on some promo ebay pulls out of the air.

                        No, it's more like you have a shop in a mall and the mall changes their opening hours and wants you to stay open then too. They put the information in one of their letters to you which you failed to read, and you got in trouble for closing too early one day.

                        Mall? This isn't America…. But regardless it is nothing of the sorts. The seller hasn't gotten in trouble. The seller sold what they said at the terms they listed it for.

                        Using your example it would be like the 'SHOPPPING CENTER' running a blanket 10% off sale, but forgetting to tell any of the shop owners they did a marketing promo. Which is what happened.

                        Making you post with express post seems dumb, but if you list with ebay it is up to you to know what you are required to do

                        Again, ebay doesn't set the postage type, you the seller does. Ebay can't force a postage type on to a seller.

                        • Quantumcat on 03/12/2022 - 23:50
                          -1

                          @JimmyF:

                          Mall? This isn't America

                          I didn't know Belconnen Mall was in America…

                          Using your example it would be like the 'SHOPPPING CENTER' running a blanket 10% off sale, but forgetting to tell any of the shop owners they did a marketing promo. Which is what happened.

                          No, because it has nothing to do with a discount (which ebay sellers have to agree to in order to be part of it). It has to do with how the sales are handled.

                          Again, it doesn't matter how stupid a rule is, by selling on the platform you've agreed to be held by whatever rules they choose, and if a rule is that you have to post by express post, then you need to do it, and if you don't then you may be subject to refunding if the buyer makes a claim. There is no way ebay is going to accept not knowing as a reason to not refund if a claim is lodged, given that the seller did not abide by the (bad) rules enforced by the platform.

                          • JimmyF on 04/12/2022 - 14:52
                            -1

                            @Quantumcat:

                            I didn't know Belconnen Mall was in America…

                            Not its official name since 1989. We don't do 'malls', we do shopping centers.

                            No, because it has nothing to do with a discount (which ebay sellers have to agree to in order to be part of it). It has to do with how the sales are handled.

                            Well it is a 'discount'…. Doing express for the same price as standard postage is a 'discount' to the buyer.

                            and if a rule is that you have to post by express post,

                            Again there is no rule saying this…. Which is the entire point you missed. I love it how you don't sell on the platform but still continue to mansplaining to me how it 'works'.

                            • Quantumcat on 04/12/2022 - 16:04
                              -1

                              @JimmyF:

                              Again there is no rule saying this

                              The rule is that you have to abide by what's in your listing, and ebay can change your listing however they like. Do you really think ebay are going to side with the seller in a dispute when the seller complains that they shouldn't have to follow something that ebay added themselves?

                              • JimmyF on 04/12/2022 - 17:35

                                @Quantumcat:

                                The rule is that you have to abide by what's in your listing

                                Again, doubling down on the mansplaining untruths from someone who doesn't sell on the platform.

                                and ebay can change your listing however they like

                                More untruths, ebay cannot change your listing terms for an item like you claim, they can't change your postage from standard to express. There are no terms/rules stating this.

                                Instead of making this up, how about you go sell something on ebay and learn how it really works.

                    • Cantthink899 on 04/12/2022 - 11:39

                      @JimmyF: As a seller,do you think that the reason ebay has actualy ran this promo is because the seller has said they ship express post (maybe it gets them more sales etc and shows up in more listings for people searching with filters etc etc)
                      Or maybe they do post express but only to local areas… but actually dont use express post to WA because of cost?

                      Or does ebay actually just randomly force that stuff on to people?

                      I think running discount promos etc without the seller knowing is fine,they aren't losing money and will probably make more sales because of the discount… but i cant see a company as big as ebay running a promo that forces the seller to lose money by paying more for shipping unless they have specifically said that they do something that would activate that promo (like tick that they post express post)

                      • JimmyF on 04/12/2022 - 15:00

                        @Cantthink899:

                        Or maybe they do post express but only to local areas… but actually dont use express post to WA because of cost?

                        Most sellers use the satchels as these are 'fixed' price Australia wide. A 3kg express post bag going 5kms is the same price as going across Australia.

                        I highly doubt the seller selected the express post option as the method for sending, but sure they might have.

                        Or does ebay actually just randomly force that stuff on to people?

                        Ebay runs a lot of 'promos' that sellers have no control over, but generally doesn't cost the seller anything. aka as a seller you're paying say 10% fees to ebay on each sale (more after the payment fees are included but lets keep it simple), so ebay often runs a 5% or 10% off againt your item, but they cover that out of their fee, basically the seller is still selling at full price, paying the fee to ebay, which in turn they give as a discount to the buyer.

                        I think running discount promos etc without the seller knowing is fine,they aren't losing money and will probably make more sales because of the discount

                        As above, its not the seller paying a lot of these unless its the 20% off ones. Which again is ebay paying 10% and the seller paying 10%, but really what is happening is above. The seller ends up paying 20% in 'fees' that is given as a discount to the buyer and ebay misses out, but drives customers and future sales to the platform.

                        but i cant see a company as big as ebay running a promo that forces the seller to lose money by paying more for shipping unless they have specifically said that they do something that would activate that promo (like tick that they post express post)

                        Correct, I say either the seller screwed up, ebay screwed up or the buyer screwed up. But its not the first time that I've heard of ebay promising something in a promo that the seller wasn't aware or couldn't deliver.

  • omguleh on 30/11/2022 - 22:29

    I sent an express parcel from Melb to Perth, lodged last Friday and they received it Monday.

    Going via plane is no issues, going by road/train is where the delays is happening.

  • Nutrino on 01/12/2022 - 00:22

    "I kind of feel cheated into paying more"

    you paid more guaranteeing express post?…. where does it say that?

  • ShannonN on 01/12/2022 - 03:57
    +1

    Is it ebay thats saying "Free 4 day postage - Arrives by Christmas" or the actual seller?

    while the rest says del expected by x to xx their arse is covered with the " Arrives by Christmas" which is 4 1/2 weeks away.

    I had some games sent from Joondalup WA to friends kid in Hervey Bay (QLD ) last week took 3 days to get there via toll so there's no hold up with airfrieght that I saw. Aust post often delivers before worse date they are hopeless at scanning each change of location, sometimes until its onboard for delivery tracking says picked up for days

    Guess just wait it out and stop stressing

  • AndyC1 on 01/12/2022 - 07:58

    On the listing what type of delivery was the "free" or standard? Was express post extra?

    If it was not express or you did not look then you made the mistake of not looking.

  • Cantthink899 on 01/12/2022 - 08:17

    Delivery
    Free 4 day postage - Arrives by Christmas
    Get it between Mon, 5 Dec and Wed, 7 Dec
    Free postage
    Australia Post Express Parcel

    I went onto the listing and clicked the free postage message to expand it… that is what it says. There is no option to select any other delivery.

    And the feeling cheated into paying more is because i could have gone elsewhere and paid 15 dollars less for standard postage…i paid more and went with this seller because it said the above message

  • Sleeqb7 on 01/12/2022 - 11:14
    -1

    You live in WA and half the freight lines to WA have been totally ruined.
    The freight calculator on eBay is an estimate based on historical data, it doesn't update to reflect freak incidents.

    Your lack of understanding of freight affecting you is not the seller's fault.

    • Cantthink899 on 01/12/2022 - 11:50
      +1

      How is it my lack of understanding freight when it says express postage…. but has been posted parcel post? I am not expecting express to arrive in 4 days… but i expect it to get here quicker than parcel post… auspost even notified me last week on other orders i have that parcel post takes up to 2 weeks longer but express post is currently only around 2 days longer…..

    • Quantumcat on 01/12/2022 - 15:02

      Your lack of understanding of freight affecting you is not the seller's fault.

      The seller has the same access to information about freight as OP does, in terms of setting delivery times. It also says they will post by express post and they didn't.

      • JimmyF on 01/12/2022 - 17:34

        The seller has the same access to information about freight as OP does

        But the seller doesn't set the postage times, this is calculated by ebay based on the sellers and the buyers location, all the seller can do is add a handling time.

        • Quantumcat on 01/12/2022 - 23:41

          They could add handling time, maybe an average between east coast and west coast times, and add something in the description saying that delivery to WA will take longer (won't cover them if someone wants to put in a claim for not delivered but will make buyers aware).

          And of course, they could actually send it by express post.

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