Heya All,
Here's a good one.
I wanted to buy the Logitech ergo mouse and the prices at Dig****** were awesome (~101 + 5%)
So I went to their physical store as I wanted it immediately and not wait for C&C or delivery.
I saw there was only 1 unit of the mouse left on the shelf. I asked the staff at the counter and he said the online order comes after a day so I can't just place the order and click and collect the last piece, also online order takes a day to come to their system, so I went outside(that little OZB in me wanted to get 6% cashback), all good so far.
I then changed my mind and came back again in 5 mins after getting some KFC and picked up item from the shelf and went to checkout.
Now when the guy scanned it was going into some backorder or something and he said he can't give it because someone already ordered within that 5 mins :)
I argued the product in my hand and you said the orders usually takes a day to arrive how come its gone?
Needless to say, I had to come empty handed.
Question: Should the store give priority to the in store customer who saw the product, picked from shelf and went to checkout or the online order?
From my perspective it's ok for store to refuse as it's FIFO but what about the in-store customer experience?
PS: I price matched with JBHIFI and collected within 30 mins.
Something about “you snooze, you lose..” comes to mind…