I have all sorts of weird applications installed on my phone. I do not know if it is safe to install UBank onto it as it is a cheap one that does not have the latest security updates.
How does the SMS upgrade process work? Can I just copy that link to my desktop computer and do the signup there?
Yeah, I need to get a new phone. It's currently just a Realme C3 and the last update was in May 2022.
This is why I wanted to continue using web mode and continue just as it was before with UBank. Apparently the online portal (new one works), but do I still need that app? If so, that creates a huge security risk for me and almost every other customer that is facing this forced upgrade.
I think you should be able to upgrade it on your PC. A family member recently upgraded and the instructions said to use the app or the web version in the browser.
Don't think you need to install the app, but you'll need a phone to receive the authentication sms
You don't need to install the app. But the 'upgrade ' wasn't a choice for me or partner. My ubank app access was closed and I was forced to get the new ap. New app is a downgrade for me. You can continue to log in on a desktop device as well if preferred.
No one is getting a choice the old Ubank infrastructure is going to be shut down, and you'll be moved to 86 400's platform now branded the new :ubank.
But yes communication about the migration is horrible.
You don't need the app at all. Once you receive the SMS just sign in to the web interface. I must say, it's a significant downgrade.
Thanks, I got the email earlier today and it only mentioned a 3 step process which involved installing the app. Hopefully when I get upgraded in the next week everything will run smoothly.
I think I might be fine with a more simple banking experience, but hopefully it isn't too basic.
All you can do now is put money in or take it out. I was looking for a way to schedule future transactions like you used to be able to do but it appears you can view future transactions but can't create or delete them. I'm sure there's other things missing as well but I didn't use any other functions as it's just a savings account for me, not a transaction account, so haven't specifically noticed them. It's definitely a downgrade though so when I haven a chance over the next few weeks I'm going to be looking at moving away from UBank.
what future transactions can you not create? I have created future/scheduled BPay and future/scheduled transfers to anyone in the new ubank app.
The little calendar icon allows you to schedule a future transaction, make it recurring/repeat every day, week, fortnight, month, quarter, 6months or year,
in a scheduled transaction, the three dots in the top right allow you to edit.
As 86 400 was primarily an app and digital bank only, with minimal intentions to actually run Internet banking.
Unfortunately you'll have to live with the minimal and downgrade of Internet banking services if you want to continue to use it on the web it's going to be not a priority in my opinion and will stay minimal in functionality. Relatively to the app version.
@Kyle-K: Yes but I was under the impression UBank took over 86400, not the other way around, so why downgrade existing UBank customers to a worse product? Surely the better way to do things would be to upgrade the experience for 86400 customers.
Yes but I was under the impression UBank took over 86400, not the other way around
Correct NAB the owners of UBank purchased :86 400, for its people and platform as it's more modern and more of a digital bank these days and to replace there outdated systems which were getting old and they have not added many new features or put any development time into it for quite awhile.
The plan from my understanding was always to replace it and that started when it was rebranded :ubank at that point :86 400's platform became the new product offering and UBank original customer base was moved to essentially UBank Legacy.
So why downgrade existing UBank customers to a worse product? Surely the better way to do things would be to upgrade the experience for 86400 customers.
:86 400 customers were the ones receiving the better product offering and are still receiving everything they signed up for and have now been given access to limited Internet banking access.
UBank Legacy customers the original customer base other ones in my opinion receiving a bit of a downgrade if they're expecting Internet banking the simple fact is when you bank was originally launched as a digital bank only the primary target audience was people looking for a digital bank with good Internet banking but the industry has moved along way since then and now digital banks primarily push digital banking on a mobile device first, with no or minimal Internet banking service.
The simple fact is if you're looking for good Internet banking you're not the target of a digital bank these days most heavily concentrating on their app experience.
The only things that are really going away for UBank Legacy customers is a poorly implemented sweep function, in my opinion a totally poorly implemented offering that the original UBank faithful customers may not be able to do without.
And a downgraded access to an Internet banking platform and a strategy that prioritises development and feature set in a digital banking platform on a mobile device. Expect Internet banking development to be slow and only add core expected functionality.
However I will say this communication has been terrible when dealing with the UBank Legacy customers :86 400 customer base which minimally changed has been receiving excellent communication when the change over happened.
replace there outdated systems which were getting old and they have not added many new features or put any development time into it for quite awhile
Apparently UBanks outdated offering had more features than the supposedly more modern 86400
However I will say this communication has been terrible when dealing with the UBank Legacy customers :86 400 customer base which minimally changed has been receiving excellent communication when the change over happened.
I'll say. First thing I heard of it was 4 days before I was moved.
Apparently UBanks outdated offering had more features than the supposedly more modern 86400
Only when it comes to Internet banking. As I stated in my reply above which is not a priority with any of these new digital players and is where NAB wants to be with a new digital brand.
Internet banking is just simply not where most of these new modern players are going to be putting their investment it's not exactly going to be the future.
Holy hell they got typos on the replacement card they sent me(received it last week). Attempted to call waited 10mins CBF so I sent an email. No reply so attempting to call them again today. Been waiting for almost 1hr to speak with someone.
It’s made news.com.au now!
Must've been posted on Reddit.
Took 1hr50mins hopefully the send my a card with my name spelled correctly
You're just asking for trouble if you're using a device that is not up to date since it'll have known exploits on it.