Vodafone mobile data/reception issues (Melbourne)

SpIcYChIcKeNCuRrY on 23/11/2022 - 20:41

hi all,

Currently having no luck and no help with Vodafone customer support (despite numerous attempts to try to get them to resolve the problem)….!

Long story short, the issue started on 14/11/2022 where mobile phone and data reception (out of the blue) became virtually non-existent inside my house (RIngwood, VIC). I rang vodafone and was told there was no outtages, did a coverage and no issues there. The only potential issue was an upgrade of the local telecommunication networks (not sure what that meant). Was told to wait 24 hours.

In the meantime, tried re-setting my network settings on my iphone, didnt work. Removed the sim and chucked it into a pixel 7 pro. no good either.

Come 15/11/2022 and again no reception. Rang again and was told works are occuring until 20/11/2022.

Come 20/11/2022 and again, problem not resolved. At that point i've had it and went to the vodafone store, and they said try to do a sim swap. That was done and when i went home, problem persists.

Rang again on 22/11/2022 and was told their technicians are looking into the issue. Whatever that means!

THis is so frustrating. Has anyone in the area as me been having issues with voda?!

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Comments

  • mbck on 23/11/2022 - 20:54

    Dis you try putting your current voda sim in a different phone?

  • bobbified on 23/11/2022 - 21:17

    Long story short, the issue started on 14/11/2022

    Funny you say that.. I'm with Vodafone as well and noticed the same issue start on the weekend of 12/13 November. People started messaging to ask why my phone is "unavailable". The difference is I'm in an apartment in the middle of Melb CBD (one half of the apartment is all glass so I don't think it's concrete blocking reception - and if it was, I assume it would've been like that all along). Since then, I can barely make any outgoing calls inside or if it does decide to work, it takes forever to connect. My Telstra work phone has perfect reception.

    I've tried redoing all the settings and everything and nothing seems to work. Downstairs at street level, it all seems fine. So something seems to have changed (at least in my area anyway).

    …was told their technicians are looking into the issue. Whatever that means!

    This is pretty much the reason I haven't contacted Vodafone myself. I can't really prove anything and it's hard to explain because there's so many variables. If it's still shit like that after a Christmas, I'll just move to Telstra.

  • AustriaBargain on 23/11/2022 - 21:55
    +1

    I stopped using Vodafone when they cut my service off at 3am after I forgot to pay a bill. This was ages ago and I was on manual payments on contract. I was out drinking and couldn't even call a taxi. I was so pissed off I cancelled my contract the next day and just paid the massive penalty, have been with Telstra ever since. Yeah it was my fault for not paying but Telstra have some class about it, their policy says they just send an overdue bill with a late fee. Not that I needed it as Telstra always used direct debit since I joined anyway. Just cutting off your phone service, your lifeline, is rude.

  • GordonD on 23/11/2022 - 21:58
    +1

    I had a lot of trouble with first Optus reception, then Vodafone when I switched to it.

    It turned out they were using the same tower in my area.

    I knew that tower could provide a good five bar signal to my home. Because it did initially when I signed up, And did again for a couple of days after every power outage in the area.

    The problem was that they use beam forming from their towers. Same as wifi uses these days. They don't just transmit an omni-directional signal that everyone in whatever direction from tower gets, unless something is blocking it, or they are too far away to get enough signal strength. They can transmit different strengths of signal in different direction, so signal power is not wasted by being sent in directions where there's no-one to receive. And its not locked in in hardware, like antennas that only point in some directions and not others, its all software controlled.

    And they'd decided they wouldn't deliver a good signal in the direction I lived in from the tower. The system would come up after power outages in the default configuration of an equal signal in all directions. But the phone company would realise, and reload the configuration they wanted. And when they did that my signal would disappear.

    I'm on Telstra now, despite the price, because their reception maps in my area aren't weird funny shaped little pools around each tower, they blanket the whole area.

    If you're getting your service through a NVMO they have no idea what the carrier is doing in that regard. And the carrier won't admit they're doing, or say why, or reconfigure it for you.

    So if you've been getting good reception somewhere, and something has gone wrong it could be that something new is obstructing the signal you're getting. Or it could be the carrier has reconfigured the bands your local tower is transmitting on. Or it could be your carrier has made the decision that it won't send a good signal in your direction.

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