I am just wondering if anyone else has been burned by the Optus data breach in the context of a credit assessment with another provider?
Upon trying to change postpaid mobile plans from Optus to Telstra, we were informed that we wouldn't be able to sign up to any new contracts for 3-6 months.
The explanation provided was that we failed the credit assessment thanks to a flagged driver's licence.
Thank you Optus.
That makes sense to me, possibly stolen drivers licences shouldn't be able to pass credit checks. It should be fine with different ID.
I agree that a different ID should work for most. However, I only have a Medicare card and drivers licence, and Telstra only provided the alternative option of using a passport (which I don't have). So my concern is that there may be others impacted in the same way (i.e., had the data breach not occurred, a licence would have been sufficient alongside a Medicare card for 100 points of ID). And potentially there are some customers with all their ID compromised (passport, driver's licence and Medicare card) who may not be able to pull together 100 points of ID very easily at all.
Go into a Telstra store and see what the sales people can do in the store for you.
Tried twice in store. Apparently the credit assessment team is separate.
Did you place on yourself a credit ban? If that’s the case then your new network provider cannot conduct credit checks which is why you got denied.
I know what you mean, but no credit ban. Telstra have directly linked the credit assessment failure to ID check failure and the driver's licence flag.
Switched to Aldi pre-paid, gave Medicare number instead of DL, no problems.
Report your medicare card as stolen and you should get new card details. You can then use prepaid instead to keep it simple. It is your best free/low cost solution.
That's strange. Switched within the next week of breach and had no issues. I also switched from optus to telstra.