Square Trade Charged Me but I Never Made a Purchase/Claimed The Credit with JB Hi-Fi?

bzart01 on 04/11/2022 - 13:45
Last edited 04/11/2022 - 14:40 by 1 other user

Hi all,

Just wondering if anyone else has been charged by Squaretrade for not sending in their device but you also never made a purchase/claimed the voucher credit?

Full story:

I traded in my device online with JB Hi-Fi as I was going to buy a phone which had a trade-in bonus.

In the end, I didn't end up purchasing the phone so I didn't send in my device. However, they charged my credit card a few days ago for not sending in the device. But I thought I didn't need to if I didn't purchase anything / claim the voucher credit?

I guess it may be my fault for going ahead with the trade-in without going ahead with a purchase. Technically they issued me a voucher and it was my fault for not using the voucher?

The trade-in value was only $80 so if this is a lesson I had to learn the hard way then I guess it is what it its.

Update: I emailed them and they just replied to me. No dramas! They've said this:

Hello xxxx,

Thank you for bringing us to this concern.

We have refunded you $80 and you should be receiving it after a few days.

Regard, Gem

---

Hopefully this forum thread can help anyone else who may be in the same situation. They charged me over 2 months after I started the trade-in process.

Related Stores

SquareTrade

• 

  Nutrino on 04/11/2022 - 14:01

  +4

  Pop corn time!

• 

  toomuchdogfur on 04/11/2022 - 14:17

  +3

  SquareTrade sends you an email with a JB Hi-Fi gift card as soon as you agree to trade a phone in. So you still have that gift card credit regardless of whether you purchased anything, used the voucher or otherwise.

  If you didn't send your phone in, the only way they can recover the cost of that gift card is to charge your credit card.

• 

  asianbargain on 04/11/2022 - 14:31

  +1

  This is what I afraid to use the Trade up.

  Can't you call them and explain what happen? It should be OK since you didn't go ahead with it anyway

  • 

    bzart01 on 04/11/2022 - 14:40

    +1

    I emailed them and they just replied to me actually. No dramas! They've said this:

    Hello xxxx,

    Thank you for bringing us to this concern.

    We have refunded you $80 and you should be receiving it after a few days.

    Regard, Gem.

    Hopefully this forum thread can help anyone else who may be in the same situation. They charged me over 2 months after I started the trade-in process.

• 

  Drakesy on 04/11/2022 - 14:37

  I traded in my device online with JB Hi-Fi as I was going to buy a phone which had a trade-in bonus.

  So you traded in a device.
  They're now expecting said device
  But no device will be sent so they can charge an admin/no device provided fee.
  If they sent you the credit/voucher then you're SOOL.

  Depends how far in the process you proceeded.