The Good Guys iPhone 14 Pro Max Order

Lmember11 on 25/10/2022 - 15:41
Last edited 25/10/2022 - 18:11 by 1 other user

Hi guys, looking to get some advice on my situation with The Good Guys. I placed an order on the 15th of September for the iPhone 14 Pro Max as click & collect from a local store.

I received an email on the 21st of this month to notify me that the item was ready for collection, when I went into the store on 23rd for collection. I was advised that they've mistakenly sold my phone to someone and they didn't have any other iPhone 14 pro max available.

I was given an option of cancellation of my order or they can reorder the phone which could take up to 4-5 weeks. Please advise what I should do. Should I cancel my order with them and order through Apple directly as the time frame is 2-3 weeks through Apple?

Thank you!

• 

  freefall101 on 25/10/2022 - 16:02

  +10

  ask them to provide me with my phone somehow

  Oooh, ask them if they can get me a unicorn while they're at it! You can ask, but they'll say no. They don't have Tim Cook on speed dial.

  cancel my order with them and order through apple directly as the time frame is 2-3 weeks through apple

  I'd do this, unless the Good Guys are willing to give you a good discount for screwing up. No point giving them your hard earned dollarydoos otherwise. Likely they won't care though since iPhones are on backorder for weeks.

  • 

    member11 on 25/10/2022 - 17:06

    I mean maybe there is another way to get the phone and they’re just being lazy.

    Yeah no worries! I’ll cancel and order through Apple.

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  AndyC1 on 25/10/2022 - 16:26

  Ring up other stores and retailers and ask if they have it in stock. If you find it then I would cancel the order (assuming you have not paid for it) otherwise your up the creek and will have to wait for the refund to be processed and this could take a while.

  • 

    member11 on 25/10/2022 - 17:08

    Do you have any experience with good guys refund and how long it normally takes?

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  jv on 25/10/2022 - 16:28

  +7

  Should I stand my ground and ask them to provide me with my phone

  🤣🤣🤣

  • 

    member11 on 25/10/2022 - 17:07

    -1

    Hahah as long as jv gets a few laughs

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  87percent on 25/10/2022 - 16:32

  https://youtu.be/ZTvtSKXwu0o

  • 

    jv on 25/10/2022 - 17:35

    So you think GG will offer him the mini iphone in blue?

    • 

      87percent on 25/10/2022 - 17:41

      +1

      Let me go in the back and speak to my manager

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  jar-unit on 25/10/2022 - 16:34

  Stand your ground bro, say you wont leave the store until they produce said iPhone , they have to have one hidden in the store somewhere. But honestly there is nothing you can do unfortunately

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  apple2016 on 25/10/2022 - 16:46

  Cancel and get it from apple store. They usually have more stock.

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  member11 on 25/10/2022 - 17:04

  +2

  Thanks guys. I’ll probably cancel and order through Apple.

  • 

    jv on 25/10/2022 - 17:35

    +3

    Glad we could help…

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  sridhar on 25/10/2022 - 18:53

  Read in Whirlpool forums reports of people getting it faster when ordering from Telstra.

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  pegaxs on 25/10/2022 - 21:47

  Just ask them to “have a look out the back”… out the back is where they keep all the stuff… it’s like a big magical area… don’t believe them if they say they don’t have something, you just need to ask the secret code… “can you check out the back?”