I regularly price match items at Officeworks. This week I found that one store in my state is only price matching, strictly not doing the 5% beat even after a debate and talking with managers explaining every store in the state does it and the policy is recognized at a national level. This defeats the purpose of the word 'Guarantee'. Every single other store does the 5% beat. This store and management have invented their own little obscure rule and are sticking with it. Before I formally report this to regional management, are they allowed to do this? If company policies are set at a national level, it wouldn't seem appropriate for power hungry low level store managers to be overriding this and making up their own arbitrary crap to stop people from getting the discounts they are rightfully entitled to.
Also, since this store has gone rogue - couldn't I just call the 1800 number, get them to price beat and apply the discount online and then click and collect the stock at their store and then laugh in their faces? That would be ideal. This pompous boy scout manager wannabe thought he was pretty cool calling the shots at the front desk, I'd love to show him who's boss.
Awesome. Thanks man, I'll definitely do that! hahaha nice job showing them the customer always wins :D