PSA - DoorDash Does Not Compensate or Refund for Missing Items

cloudy on 14/10/2022 - 21:44

So I ordered maccas via DD and the 2 happy meals I ordered didn't have the toys. After contacting DD about it, i thought it'll be an easy fix. But apparently the new policy is that they do not compensate in any way for missing items, and there's nothing they could do other than be polite and keep telling me to go away.

After doing some looking it seems others on ozbargain have experienced similar, so just be aware when ordering via DD they will not provide any refunds or compensation if you don't get what you ordered. The agent told me it's because they experienced too much frauds - people ordering and claiming they didnt get what they ordered - that it's just assumed the customer is lying (my words not the agents)

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Comments

  • cloudy on 14/10/2022 - 21:47
    +1

    I should add, I would normally just credit card charge back, but because I used gift cards bought previously with 17% cashback I have no options but to accept no toys for the kids.

    • markathome on 14/10/2022 - 22:31
      +4

      The Maccas could have run out of toys. You have documentation, walk into the Maccas and see if they can sling you the toys. DoorDash may say they won't do refunds/compensation but Australian law is very explicit. Chargebacks are reasonable if the missing part of the order is significant (personally I wouldn't for missing toys - but I also wouldn't order two Happy Meals on DoorDash). That said, if I ordered Indian and was missing one of the curries I'd be demanding a fix or going to my credit card issuer.

      • ATTS on 04/07/2024 - 17:03

        What are our rights with missing items? Is it "item not as described" and eligible for full refund?

  • Hybroid on 14/10/2022 - 21:47
    +4

    There's your incentive to stop getting ripped off on these apps and go pick up your order yourself.

    • cloudy on 14/10/2022 - 21:59
      +4

      I think there's a time and place for those apps, you can't make blanket statements without considering other factors.

      • jv on 14/10/2022 - 22:13
        -5

        I think there's a time and place for those apps

        I've never used them and never will…

        • GrueHunter on 15/10/2022 - 11:11
          +3

          Thanks, I know my first thought was "I wonder what jv thinks about all of this, I really hope he lets us know"

      • markathome on 14/10/2022 - 22:33

        you can't make blanket statements without considering other factors.

        Like jv, I never have and never will.

        • Quantumcat on 15/10/2022 - 00:21
          +3

          But…. Your username

          How do you eat?

  • wordplay on 14/10/2022 - 21:51

    uber eats will stop refunding after the 5th order you claim is missing too.

    • cloudy on 14/10/2022 - 22:00

      I've never made a claim about missing items with DD before, first time.

  • cookie2 on 14/10/2022 - 22:03
    -5

    These apps should never have been accepted. They under cut retailers and are just laxy and pointless. Nothing good for society. Unless you have no legs, dont be lazy and pickup your meal. Theres rarely a time and place for these apps, we just think there is.

    • cloudy on 14/10/2022 - 22:24
      +3

      so, if im intoxicated i should drive over and get the meal myself?

      • Quantumcat on 15/10/2022 - 00:22
        +1

        You can order from a restaurant that delivers food itself rather than through a third party.

        • cloudy on 15/10/2022 - 10:24
          +1

          There are around 5 restaurants that deliver to me, and about 40 that these apps service to me. I guess that’s why they can charge a premium, choice.

          But like I said, if I didn’t have discounted gc + free delivery + a maccas offer I would spend a cent on these companies too.

          But given I did, I’d expect to receive the items I pay for, that’s all. No more or less.

          • Quantumcat on 15/10/2022 - 10:34

            @cloudy: You're not intoxicated every night are you? You only have to pick from those 5 when you can't drive.

            • cloudy on 15/10/2022 - 16:50
              +2

              @Quantumcat:

              You only have to pick from those 5 when you can't drive.

              Thats fine you're happy to say you only want those 5 because i dont wanna pay a little bit extra for choice, but why do you need to push that on to everyone? Can people not choose to pay the app tax for extra choice? free world isnt it?

              • Quantumcat on 15/10/2022 - 17:22
                +1

                @cloudy: You can if you want to risk what you just experienced

                • cloudy on 15/10/2022 - 17:34

                  @Quantumcat: Risk is everywhere, you dont live in a riskless world, its a pretty senseless comment.

                  If i picked up my own food i risk having a car incident at no fault of my own.

                  If i order from a local restaurant that delivers their own who says they will a
                  refund me if i demand it?

                  • Quantumcat on 15/10/2022 - 17:38

                    @cloudy: Well, you won't need to refund, because they'll deliver what you asked for 🤷‍♀️

                    Yes we do not live in a riskless world, but a smart person balances risk with other factors like time and cost. Here you have the opportunity to both reduce your risk and reduce the cost, and have the time be about the same or better. Seems like an obvious choice to me.

      • cookie2 on 15/10/2022 - 07:25
        -1

        Wtf are you intoxicated but have an empty fridge? Forward plan your life a little more and go grocery shopping and make meals at home. Maybe before you're intoxicated.

        • cloudy on 15/10/2022 - 10:26
          -1

          Wtf are you intoxicated but have an empty fridge?

          Why wtf? Is there some unwritten rule that you need food in fridge before you drink? I must have skipped school too many times

          • cookie2 on 15/10/2022 - 11:04

            @cloudy: It's a casual term for what are you on. I just think your justification reason re needing delivered food is an odd one. Do you disagree with my opinion in the comment above?

            • cloudy on 15/10/2022 - 16:54

              @cookie2:

              I just think your justification reason re needing delivered food is an odd one

              i used it because i wanted maccas and its cheap with free delivery with DD. I know its odd reasoning, especially for someone on a bargain website, but thats me.

              I generally agree with you opinion, that's why I only use it when its actually cheaper to use DD for something than actually going to maccas and grabbing it myself.

              But I also, have the empathy to acknowledge there are other reasons why people might wanna use those services, such as when they have impromptu drinks with mates and then want to satisfy their munchies. You don't have to agree with me, but you might want to see why many people do use it.

              • cookie2 on 17/10/2022 - 18:47

                @cloudy: I never said I didn't know or understand why or lack empathy for the starving food app users. I see why people use it. I just don't agree with the apps and people using them.

    • AustriaBargain on 14/10/2022 - 22:54

      It's good for society because it evens the playing field for food delivery and when we invent a self driving car then we'll have the system already in place for doing deliveries cheaply for any restaurant who wants it. There's just some pain the in the meantime in the extra costs that the restaurants and customers have to pay. And even the food delivery companies themselves aren't making enough money for all the effort either. It's a losing situation for everyone, but it's normalising and democratising a food delivery network that anyone can tap into and that has to be a good thing in the long run. 10 years from now we'll be glad we already set up the system for food delivery.

      • cookie2 on 15/10/2022 - 07:33

        It's bad for society imo. In particular the health of society. Diets are changing and have changed and food delivery apps and accessibility to all this food overwhelmingly would mean increased calorie consumption, increased salt, sugar etc. Reduced vegetable intake because cheap foods are high in carbs, not fresh ingredients. These changes will change the health of society and will create increases in things like diabetes, being overweight, high blood pressure, possible bowel illness increase. And to top it all off, food delivery is there because we are time poor and this doesn't encourage ppl to deal with what makes them time poor, it just continues the cycle. There are very few instances where we really need this stuff, we just want it.

        • AustriaBargain on 15/10/2022 - 10:58

          When we have self driving cars then the driver's pay will be eliminated, so minimum order values can go down. People will order daily serves of freshly roasted coffee beans and it'll be economical. Even if the car has to wait up to five minutes at the curb for you to come out and collect the order it'll still be economical.

          • cookie2 on 15/10/2022 - 11:08

            @AustriaBargain: Still negative for society and the health of society.

            • AustriaBargain on 15/10/2022 - 11:19
              +1

              @cookie2: I don't think so. I think it'll be worse if everyone had to drive themselves to a shop and back just for fresh baked bread without preservatives every day.

              • cookie2 on 17/10/2022 - 18:47

                @AustriaBargain: Why would we suddenly all need to buy fresh bread without preservatives daily?

                • AustriaBargain on 17/10/2022 - 18:49

                  @cookie2: You clearly haven't bought preservative free bread. It goes bad very quickly, you're better off freezing it.

  • Jimothy Wongingtons on 14/10/2022 - 22:03

    Weird last time I claimed it was an auto credit

  • HamBoi69 on 14/10/2022 - 22:13
    +1

    Use Uber Eats and always escalate whenever you're not getting anywhere. Works every time. Can't say the same for DD though…

    • idonotknowwhy on 14/10/2022 - 22:59
      +1

      How do you escalate with Uber Eats?

      • HamBoi69 on 15/10/2022 - 07:17
        +1

        Contact support via chat through the app. The rep will sight something that like "your not eligible blah blah blah", then simply respond with "escalate".

        • idonotknowwhy on 15/10/2022 - 20:25

          Wow, thanks. Uber eats (profanity) me once with a wrong item not being refunded, then an infinite loop of "you're not eligible"

          • HamBoi69 on 15/10/2022 - 20:27

            @idonotknowwhy: Yep. Just say escalate, you'll speak with a manager and get a refund (hopefully).

  • PeeDee on 14/10/2022 - 22:20

    Not sure if this is new policy cause in the past I've made legitimate claims and were refunded the cost

  • plmko on 14/10/2022 - 22:36
    +1

    There is no new policy. You are being played by some random wage slave Filipino typing on potato computer. Keep spamming them on chat and be aggressive. It's the only thing these blood sucking companies will listen.

  • garetz on 14/10/2022 - 22:42
    +1

    Happened to me through uber eats, contacted mcdonalds complaints directly, after providing proof of the order and a receipt they sent me the toys directly.

  • Empharand on 14/10/2022 - 22:50
    +2

    I ordered a meal from Oporto through Doordash, the driver picked it up and did 2 deliveries prior to mine. On the first delivery they essentially went past me as I'm just off a main road and they travelled down that main road, then continued approx 5km down said road to get to the other customer, did another delivery on the way back and did mine last. My food arrived about 30-40 minutes after pickup naturally cold and soggy, I complained to Doordash and they apologised and said they wouldn't be reimbursing me on anything.

    For context, Doordash doesn't have the 'Priority delivery' like Uber Eats does, or atleast it didn't when I placed the order.

    One of the few times I used Doordash and I haven't used them since (Not planning to).

    • AustriaBargain on 14/10/2022 - 22:55

      Does DD tell the driver whether you tipped or not?

      • Empharand on 14/10/2022 - 22:56

        Pretty sure tipping is done after the delivery? Could be wrong

        • AustriaBargain on 14/10/2022 - 22:57

          In UberEats you an offer a tip beforehand. I find my Macca's comes faster and hotter when I tip something vs nothing. Could just be coincidence.

          • Quantumcat on 15/10/2022 - 00:24

            @AustriaBargain: What incentive do they have to prioritise your order when they already have your money?

            I don't believe you can request particular drivers either so it isn't like you can give them more business and more tips in the future if they are fast this time.

            • AustriaBargain on 15/10/2022 - 21:47
              +1

              @Quantumcat: I've ordered a lot of Uber Eats over the last year or two and I notice the same few drivers are doing the majority of my orders. I'm guessing they tend to haunt the same areas each night.

      • kyle on 15/10/2022 - 21:45

        There's no option to tip in the Aust version of the DD app

    • kyle on 15/10/2022 - 21:45
      +1

      I reckon one time the driver was also delivering for another platform and lied to me when i asked why it was taking so long. He was at the restaurant for a very long time, status showed as waiting, but that restaurant never took more than 15 minutes to get the food out even when i was dining in.

  • Cyphar on 14/10/2022 - 23:16

    I think it might depend on the item. Toys? How do you value that?

    A few days back I had missing items from Hungry Jacks. I lodged a complaint and instead of it offering the automatic amount, it took me to a live chat where I repeated the issue and was still given credit back.

    • cloudy on 14/10/2022 - 23:26
      +1

      I think it might depend on the item. Toys? How do you value that?

      maccas charges $2 for the toy.

      I looked online, theres a guy on ozbargain who didnt get their RATS from coles and DD also denied them any refund too

  • pegaxs on 14/10/2022 - 23:19
    +1

    Last time (only) time I used it, the order was missing shit, I just called the maccas direct and they sent the driver out with the missing items.

    Deleted the app and will never use it again.

  • whoamitoblame on 15/10/2022 - 01:08

    They're usually good with compensation however they won't reimburse you if your account has either a recent refund or too many. I find after you spend X amount they'll be lenient on the next reimbursement.

  • specks on 15/10/2022 - 09:30

    another option could be to contact the restaurant directly;however may be difficult for big chains

  • jimbobaus on 15/10/2022 - 10:01

    Recently has an order delivered by door dash.
    The drink was missing, was an easy process and they refunded 15% off the order as an apology.
    Not sure why you didn’t get a refund but they do refund if items are missing.

    • kyle on 15/10/2022 - 21:40

      Same. I was missing a drink which was part of a set. The restaurant order attached to the bag was missing that drink. Got refunded a few dollars.

  • kyle on 15/10/2022 - 21:39

    Some of the posters in reply always have to bag delivery services at every opportunity.

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