Apple: Purchase Date not Validated - Should I be concerned?

thisusernameistaken on 13/10/2022 - 20:54

Bought an Apple product on eBay at a decent but reasonable price. Description said it was brand new in original packaging. Seller has good feedback.

Item arrived and I checked the serial number and it says the following:

Purchase Date not Validated

Please update your product purchase date by following the link.
Update Purchase Date

Should I be concerned? There are also some small dints in the box and scuffs to the shrink wrap. I received a Logitech keyboard from another seller and it had dints in the box so I'm thinking it's just from shipping. Both of these items were packaged in bubble wrap.

From searching online, apparently this error occurs when Apple couldn't get the date of purchase from the reseller. While I can update the purchase date, it may ask for a receipt and I'm not sure if this eBay seller is an official reseller and whether their receipt will work.

Has anyone else had this happened with eBay? What would you do?

  1. Try updating the purchase date and open the box
  2. Return the product
  3. Contact Apple
Computing

Related Stores

eBay Australia
eBay Australia
Marketplace
Apple
Apple

Comments

  • Diverse on 13/10/2022 - 21:02
    +1

    Use the online Apple chat.

    • thisusernameistaken on 13/10/2022 - 21:15

      My concern is that they may ask for the receipt and I'm not sure if the eBay one would be sufficient or if the eBay seller is an official reseller. Maybe it's a grey import?

      • CodeXD on 13/10/2022 - 21:19
        +4

        In which case Apple chat will tell you, so you will know for sure.

  • Any thing on 13/10/2022 - 21:28

    Did you buy AirPods? I have had to submit the purchase date for them before when I purchased them from a different retailer from Apple.

    • thisusernameistaken on 13/10/2022 - 22:48

      Not AirPods. Did the link ask you for the receipt or only the date of purchase?

      • Any thing on 14/10/2022 - 07:54

        I only had to enter the purchase date.

  • dreamykitten on 13/10/2022 - 22:13
    +2

    Yes. Happened to me. Contacted Apple (by phone I think) and explained it and they opened a case for me, emailed me a link to upload the receipt. I just took a photo of it with my phone, I had a physical receipt in the package; maybe a screenshot would also work if it didn't come with a physical receipt? It had the eBay seller and all their business (ABN) details on it. Then they fixed it for me on their end after a couple of days. I checked the purchase/warranty date after a couple of days and it was fixed.

    • thisusernameistaken on 13/10/2022 - 22:49

      No receipt in the package. I did message the eBay seller yesterday about the issue but they haven't replied. I'll ask them for the receipt.

      • Kangal on 14/10/2022 - 00:14

        What was the item, an iPhone 13 ?

        • thisusernameistaken on 14/10/2022 - 00:21

          Apple TV

          • Kangal on 14/10/2022 - 00:24
            +1

            @thisusernameistaken: Low chance it was stolen, so probably won't get "Bricked OTA" or blocked from connecting to the network. So your concern is just warranty, I wouldn't be peeved if I was you, those boxes are built right, little risk of something stuffing up.

  • Hybroid on 14/10/2022 - 00:46
    +1

    Most likely it's non-AU stock. Contacting Apple is the only method you have. Whether or not they accept random eBay seller is up to them.

  • thisusernameistaken on 14/10/2022 - 01:24
    +5

    Thanks everyone for your help. I was able to update the purchase date without submitting a receipt. I've got the warranty and telephone support. I opened the box and everything looked fine with original packaging. Apple TV works.

  • bazingaa on 14/10/2022 - 08:34

    how to validate purchase date ?

  • spal on 14/10/2022 - 09:26
    +2

    Thank you for engaging with you post,and then coming back to report a resolution. It is always nice to see good outcomes.

Login or Join to leave a comment
Login Join