Had my eye on a Odyssey G9 Neo for quite a while now, they went on sale and I pulled the trigger and purchased one on the 6th September, during the ordering process it wasn't made clear to me that they either had issues with stock or delivery etc. Got my receipt via email and it said delivery of 26th September… ok 20 days seems a bit long considering I live in a Metro location, but sure.
26th comes and goes, no monitor. On the 29th I finally log into the account I made to place the order with Samsung and go to track the order, only to see it hasnt even been allocated to be packaged for delivery as yet. Hop onto online support, they apologise and state they will "escalate" my order as a priority.
Today, a month since placing the order and a week after having my order "escalated" I log on to see whats happening. Now I dont have any option of tracking my order at all. Contact online support and they inform me that my order still hasnt been allocated - they dont bother offering to escalate or any further investigations, just told me to wait and everything will work out in the end.
Samsung usually this poor with their online store or am I just being super lucky?
I'd say unlucky.