SpecSavers Customer Guarantees

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• 

  AndyC1 on 04/10/2022 - 22:14

  What did the place you bought the glasses from say when you called them?

  • 

    capslock janitor on 04/10/2022 - 22:23

    Haven't bought yet, planning to re-test and purchase on spot.

• 

  CodeXD on 04/10/2022 - 22:15

  If you provided outdated script then it is on you. If you had an eye test before the prescription, and it has changed in the 3 months, then you can say they didn't do the original test correctly.

  • 

    capslock janitor on 04/10/2022 - 22:32

    Going to do the latter. (Updated post)

• 

  Davo1111 on 05/10/2022 - 03:02

  +2

  I think you also need glasses. The website makes no guarantee over the users decay in vision. The 3 month guarantee is about the quality of the glasses. Your idea is immoral, if not fraudulent.

  I reckon they will test the lenses, confirm they are correct, and send you on your way. At best, they'll make up a new pair, of the same prescription.

• 

  capslock janitor on 05/10/2022 - 09:03

  -2

  @Davo1111 They do however guarantee satisfaction "we will put it right. No worries, no fuss", "If you can't get on with them".

  If the glasses no longer serve their intended purpose in the warranty time provided, of course we won't be satisfied and should be able to exercise their policy fairly and rectified.
  It's not my intention to pay hundreds on items that no longer serve in that span. And I don't believe anyone would either, unless they're loaded.

  • 

    Shadowsfury on 05/10/2022 - 09:21

    They provided their service of giving prescription lenses in the correct power at the time - how is the deterioration of your sister's eyesight their problem?

    • 

      capslock janitor on 05/10/2022 - 09:35

      -1

      That's like saying "they provided their service of giving prescription lenses in the correct power at the time -" how is someone not adapting to multifocals their problem?
      Which they clearly have accounted for.

      Now I cannot say whether we will encounter these specific problems of multi, vision, or other -
      This stuff is for planning and hypothetical, it's always nice to know if a written policy/claim holds up for a consumer.
      (edited post)

  • 

    Davo1111 on 05/10/2022 - 11:17

    +1

    If the glasses no longer serve their intended purpose in the warranty time provided, of course we won't be satisfied and should be able to exercise their policy fairly and rectified.

    If "Bob Jane T Mart" have a satisfaction guarantee, I cant just take my new tyres down to the drag strip each day, run them to the steel, and then return them. That wasnt their entended use.

    exercise their policy fairly and rectified.

    yes, exactly, fairly. Your sister's degrading eyesight is not their problem.

    If they were selling a glasses prescription 'service' like 'shady rays' for sunglasses i would understand your argument.

    It's not my intention to pay hundreds on items that no longer serve in that span.

    That's your problem, and doesnt affect the quality of the product provided to you.

    • 

      capslock janitor on 05/10/2022 - 11:37

      -2

      , I cant just take my new tyres down to the drag strip each day, run them to the steel, and then return them. That wasnt their entended use.

      That should be wear & tear.

      Not very comparable to the intended function of a Corrective glasses' lens, imo.

      (Now if they fitted for tyre balancing//alignment and you noticed a problem in the guarantee time, surely would go back to get amended.)

      degrading eyesight is not their problem.

      Who visits medical professionals to then say your condition is not their problem?

      doesnt affect the quality of the product provided to you.

      Not the product quality itself, but there is an after Service on offer here which is of question.

      • 

        Davo1111 on 05/10/2022 - 11:55

        Not very comparable to the intended function of a corrective glasses' lens, imo.

        Why? The tyres are designed to maintain grip on the road. They no longer provide grip. I should be entitled to a replacement /s

        Who visits medical professionals to then say your condition is not their problem?

        Stop trying to twist this like the medical person doesnt care. I said that, not them. We are talking about your 'future' condition, not the 'current' one. medical professionals wont write you out a script of antibiotics because you 'might' get sick in the future. And before you bring it up - this isnt preventative healthcare.

        What you should be doing is discussing with your optometrist a way to get frequent prescription changes on rapidly decaying eyesight. As an example, it may just be a lens replacement - not the entire frame. There might also be a preferred glasses type that works best with the above. They might even have special clip in lenses like those sports sunglasses.

        Not the product quality, but there is an after Service on offer here which is of question.

        That's for things like glasses adjustment, or as the other guy wrote about multifocals.

        • 

          capslock janitor on 05/10/2022 - 11:59

          -1

          @Davo1111:

          Why? The tyres are designed to maintain grip on the road. They no longer provide grip. I should be entitled to a replacement /s

          Edit - Now if they fitted for tyre balancing//alignment and you noticed a problem in ride within the guarantee time, surely would go back to get amended.

          frequent prescription changes on rapidly decaying eyesight. As an example, it may just be a lens replacement - not the entire frame. There might also be a preferred glasses type that works best with the above. They might even have special clip in lenses like those sports sunglasses.

          Interesting, cheers.

          That's for things like glasses adjustment, or as the other guy wrote about multifocals.

          "If you have any concerns within three months of the date of your purchase we will put it right. No worries, no fuss."

          I guess it's a concern that nobody here has come across yet.

          • 

            Davo1111 on 05/10/2022 - 12:04

            @capslock janitor:

            Edit - Now if they fitted for tyre balancing//alignment and you noticed a problem in ride within the guarantee time, surely would go back to get amended.

            Agreed, ride adjustment. That would be the same as if you get your frames bent slightly to suit your face.

            I guess it's a concern that nobody here has come across yet.

            okay, let us know how you go. I promise you it wont work on a continual basis - more than happy to be proved wrong.

            • 

              capslock janitor on 05/10/2022 - 12:12

              -1

              @Davo1111:

              Agreed, ride adjustment.

              Funnily, I will offer one more analogy.

              I'd say wheel alignment being akin to the bent frames.
              And tyre balancing to the lens:
              "Proper balancing can lead to a smoother ride, less tire wear, and reduced strain on the drivetrain."
              Drivetrain, being the eyes >

              • 

                Davo1111 on 05/10/2022 - 12:21

                @capslock janitor: If the drivetrain/engine dies, I would not expect a refund on the tyres.

                [If the drivetrain is damaged because my tyres were not installed correctly, then it becomes a civil matter.]

        • 

          capslock janitor on 05/10/2022 - 12:35

          @Davo1111:

          Stop trying to twist this like the medical person doesnt care. I said that, not them.

          Also tbf I wasn't twisting it on them. When I said nobody/"Who" being you, or any visiting patient, does not go in saying they're expecting no care from the medical person - is what I meant.

• 

  GordonD on 05/10/2022 - 09:43

  +1

  Its a few years ago now I was encouraged to get multifocals. I was VERY unhappy with them. Wearing them resulted in a continuous headache. It took a great deal of arguing to get the optometrist and glasses supplier to honour what I thought was a guarantee I got at the time that they'd replace them if I wasn't happy with them. I interpreted what I was told as that they'd replace them with single focal glasses, they interpreted as that they'd supply replacement multifocals. I'm happy to see that Specsavers have clarified that.

  It was actually the aftermath of that fight that it was discovered that I had a complication in my glasses prescription that optometrists hadn't tested for and so had completely missed that was why the multifocals hadn't worked. If I go to an optometrist who doesn't have access to the previous one's prescription I still have to remind them to check that issue before they finalise the prescription and have lenses made.

• 

  capslock janitor on 06/10/2022 - 00:57

  Here's an update:

  If you are changing over your prescription this can either be done as a remake under our 90 days change of mind Guarantee, Otherwise if this is out of the allocated timeframe you will need to pay for a reglaze(refitting new lenses) which starts from $90 per pair of frames.