Target Australia Is Publishing Reviews at Their Own Will

Ash-Say on 03/10/2022 - 13:51
Last edited 03/10/2022 - 13:55

My dad made a purchase through Target but it was lost and they offered refund instead of providing replacement though they could have offered a replacement. My dad had to chase them multiple times for a product delivery but it was considered lost after few weeks and therefore they just refunded without even discussing an alternative options. I believe this was fine because he received his money back.

Ironically they sent him a review request via email. He only mentioned facts about not getting a replacement and that it was a horrendous shopping experience. Target staff manually checked the review as per follow up email and they decided not to publish the review on the basis that it violated their guidelines.

I don't see any bad words being used, so Target was wrong in this case. It appears Target has an intention to publish positive reviews only.

Edit: Here is a screenshot of review.
https://files.ozbargain.com.au/upload/82858/98546/img_202210…

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closed Comments

  • [Deactivated] on 03/10/2022 - 13:58
    +1

    JB Hi-Fi do the same thing.

  • CrazyBargainCatcher on 03/10/2022 - 14:03
    +1

    It looks bad on them because he claimed they lost the item and that he did not get compensation for his lost item however it was an incorrect review since he has recieved a full refund

    • Ash-Say on 03/10/2022 - 14:06

      Where does it say about compensation? It only states replacement which is a fair demand.

  • Hybroid on 03/10/2022 - 14:05
    +1

    Every company does this. The review is also misleading since they did offer a refund resolution which isn't mentioned.

    They're not obliged to provide a replacement as indeed most companies don't offer exchanges. It's a logistic challenge to do so and much easier to refund.

  • Drakesy on 03/10/2022 - 14:08

    Sorry Op, unfortunately thats the way the cookie crumbles.
    Non-delivery doesn't entitle you to claining ComPEnSAzion.

    As you said, they refunded everything in line with the T's & C's. The review was non-factual.
    Yes it's crap but you just have to move on.

    • Ash-Say on 03/10/2022 - 14:12

      I don't see any compensation demand in the review. He only asked for a replacement which I understand they are not obliged to provide.

      Anyways all good!

  • The Value on 03/10/2022 - 14:14

    You are suppose to review the product. Not the sales. Review your experience with Target somewhere else.

  • ModeratorRichardL on 03/10/2022 - 14:14

    Comments closed as issues as been resolved (as per request of OP)

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