Sharing Experience : Google Pixel 2 XL bulging battery

rake on 28/09/2022 - 17:31

Hi all,

I have a 5 year old pixel 2 xl phone that this year had battery bulging. I was going to simply reset the phone and recycle.

Reached out to Google to check on the support options out of curiosity. They straight away offered to replace the phone with refurbished unit.

Sure it’s not receiving software updates. But I’m astonished they are replacing 5yr old phone for free.

Or.. is there a catch?

Comments

matust on 28/09/2022 - 17:48

+1

There is, in the fine print it says your first born will be named Sergey Brin
cookie2 on 28/09/2022 - 17:52

+2

The catch is that it highlights that we have low standards of how long we expect electronics to last.
- Mechz on 28/09/2022 - 18:04
  
  Indeed. Currently typing this from a phone made in 2018.
- rake on 28/09/2022 - 19:01
  
  Low standards how?
happydude on 28/09/2022 - 18:33

+1

I'm pretty sure a bulging battery will eventually explode.

New Phone < Hospital Bills

Makes sense.
- rake on 28/09/2022 - 19:00
  
  Absolutely. I didn't intend to use bulged phone and as mentioned, was going to just recycle. I am surprised they are replacing a 5 year old out of warranty and out of software support phone for free.
  - happydude on 28/09/2022 - 19:20
    
    Did they say they are sending you another Pixel 2 XL?
    - rake on 28/09/2022 - 19:35
      
      Yes it’s a refurbished 2xl
fakefilo on 29/09/2022 - 09:28

I've still got a Pixel 2XL around, I'm gonna go check if the battery is bulging…