Hi all!!
I purchased a brand new car in August and the car broke down in September. The safety systems of the car were compromised and the car didn’t seem fit to be driven. It was towed to the dealer for repair. Been sitting in the dealership garage for the last fifteen days and still they didn’t identify the problem.
What are my options or rights as a consumer ?
as an aside, there's now a kona n for sale on carsales, low mileage
Norris Motor Group? Used to work for them in pre-delivery, plenty of i30n's passing through with 'tingy' sounding bi-modal exhausts. Did not see a Kona N come through during my time there but they were pretty new at the time. Unfortunately this company doesn't operate very well and has a bad rep. I'd go straight for a refund knowing the company. Shame because they're a fun car to drive, expensive but fun. Hopefully it works out for you.
I'd also go for a refund. Keep us posted on how you go. Wishing you well.
Get the exhaust fixed while it's in the shop. These things sound obnoxious.
That's why people buy them.
Is the issue that they can't replicate the fault? And you maybe don't want to take the car back?
That's different to the car being sitting at the dealership faulty, not working and they cant fix it. Which is what I think a lot of people are assuming is the story.
Keen to know the full info.
My anecdotal experience of Hyundai was selling a 2-year old Tucson after we found out we were expecting another child and needed a bigger car.
I was baffled when the buyer paid for a RACQ inspection on my 2-year old, in-warranty car, but it turned out it was well and truly justified when it came back that the car needed $4k+ of warranty repairs. I was really disappointed that my $40k brand new car ha so much wrong with it.
All of it was repaired under warranty, but it absolutely soured my opinion of Hyundai.
The Hyundai Excel and later Getz were cheap and cheerful cars that were much better than their bargain price would have you believe. Now Hyundai (and Kia) charge a premium for what is clearly a sub-par product.
wow what things were wrong with it?
The exhaust had corroded and it needed a whole new system. It was a dual clutch gearbox and there was an issue with the clutch pack that needed replacing and the roof aerial had perished.
What was the DCT issue? Did you observe any symptoms? What did RACQ discover wrong with it that led to the warranty claim?
Just curious as you were apparently driving the vehicle without realising the DCT had a problem.
@lunchbox99: Just like the issues we had with our circa 2010 7-speed DSG, and because the gearbox was juddery and not great to drive anyway in all honesty i wouldnt have known.
I'm not a particularly mechanically-technical person (though i do love cars) but the RACQ mechanic picked it up either whilst physically inspecting the car or on a drive. A quick google search shows that it's a common issue and there are a number of indicators including fluid contamination in wet clutch setups and oil-seep in dry clutch setups.
I must admit i don't recall whether our Tucson had a dry or wet clutch set-up, it was the 30th anniversary edition which I believe was the first tucson model to use a DCT.
@WhatWouldBiggieDo: hence why i still prefer torque converters. slower and not as fuel efficient. but no dct lag at low speeds also more reliable
@[Deactivated]: Agree 100%. Give me a ZF torque converter anyday. I currently drive, amongst others, an Alfa 4C, and i feel that the DCT really lets it down
Sounds like a VW Golf :)
Hey OP, several people have already joked about contacting John Cadogen who makes youtube videos. He's made a video about this kind of thing here:
He'll laugh at someone who had a fault, took it in to check it out, couldn't be replicated and the buyer wants a full refund.
Is the issue that they can't find a issue with the car? Or is it that they know what the problem is but don't know what is causing it?
If it's the former, could it be possible that there's no issue with the car and it's all in your head?
So did you end up with a refund in the end of it all OP?
Can confirm, kona is on par with China brand vehicles flooding the markets in terms of quality.
Say no to China cars. Say no to Kona.
LOL!
best to update the original post to mentioned this