Help Solve Our Wi-Fi Setup Issue!

Uncle Roger on 25/09/2022 - 01:00
Last edited 25/09/2022 - 09:12 by 1 other user

Hi all,

We have just moved over from Superloop to Exetel.

We are unable to establish an internet connection using the provided Exetel username and password.

Our modem is the Netcomm NF18ACV which was originally purchased from Spintel (which is what we started our NBN setup with), and it does not have Basic Settings.

When we initially moved from Spintel to Superloop, it was straight forward as far as adding the WAN service - however, we just cannot get it to work with Exetel now, when trying the same method.

This was the process:

Add WAN Service
eth4/eth4

PPPoE, IPV4 Only

Exetel Username and Password, Auto authentication, MTU: 1492
KeepAlive, NAT, Firewall all Enabled

Routing - Default Gateway - Skipped
DNS Server Configuration - Skipped

Apply/Save

Press "Connect"

Nothing happens.
Any suggestions greatly appreciated!

• 

  BillyStm on 25/09/2022 - 06:33

  +1

  Did Exetel ask you to use an alternate port on the hub?

  • 

    Uncle Roger on 25/09/2022 - 08:26

    Nope

    • 

      Chris Topher on 26/09/2022 - 16:16

      Try the other ports

• 

  PissLUR on 25/09/2022 - 10:29

  +3

  Call exetel support.

  • 

    Uncle Roger on 27/09/2022 - 19:44

    We tried this, they weren't able to assist, due to the router being "third party" and not having Basic Settings.

• 

  silenthillrocks on 25/09/2022 - 10:43

  +2

  What did exetel support say?

  • 

    AndyC1 on 25/09/2022 - 21:32

    Looks like OP gas gone AWAL or cannot use a phone.

  • 

    Uncle Roger on 27/09/2022 - 19:44

    We tried this, they weren't able to assist, due to the router being "third party" and not having Basic Settings.

• 

  bazingaa on 25/09/2022 - 10:47

  what kind of NBN do you have ? FTTC ?
  Do you have a separate NCD ? if so you can directly connect PC to NCD ethernet port and test with PPPoE connection at PC.

  Win10 PPPoE Connection setup :
  https://www.digitalcitizen.life/how-setup-and-use-pppoe-inte…
  https://asahi-net.jp/en/support/guide/win10pppoe.html

  • 

    Uncle Roger on 27/09/2022 - 19:44

    We have HFC

• 

  skid on 25/09/2022 - 11:16

  I reckon this is something Exetel have to fix up on their end. It's not your router. Double check that the username and password are entered correctly and you're not mixing zero 0 and O or lower case L and 1.

• 

  oscargamer on 25/09/2022 - 11:37

  +1

  Did you reboot the modem

  Did you then reboot your PC?

  • 

    Uncle Roger on 27/09/2022 - 19:44

    Rebooted and reset, no luck

• 

  Gunther on 25/09/2022 - 22:39

  +1

  Factory reset

  • 

    Uncle Roger on 27/09/2022 - 19:45

    Tried this also, it just resets back to the previous settings, leaving us stuck

• 

  OldSchoolHarry on 27/09/2022 - 01:53

  Depending on your router see if you need to implement NAT Masquerade or MSS Clamping. See this post: https://forums.whirlpool.net.au/thread/3kpy5qpn

• 

  DemocracyManifest on 27/09/2022 - 19:51

  Buy a Telstra smart modem 2 or 3 off marketplace, solved. $50 is the going rate. The 3 has wifi 6 and good range

  • 

    Uncle Roger on 27/09/2022 - 19:54

    +1

    Ye was thinking a new router might just be the way to go…