QBE Car Insurance experience and suggestions

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QBE

• 

  coffeeinmyveins on 21/09/2022 - 20:28

  +3

  the reviews are horrible about them

  Every insurance company is like this.

  If you have an average or good experience with them, do you really feel the need to jump onto productreview.com and submit a review, or Google reviews? no you don't. But if you have a BAD experience, you feel compelled to do this.

  Reviews for things like insurance companies are not a representative cross section of their business.

  At the end of the day they are all the same (except the cheap ones, they will screw you over extra ), so just go with whoever is a combination of biggest + cheapest + best benefits.

  I just renewed mine and switched from NRMA to QBE. NRMA wanted $1300, QBE wanted $950.

  • 

    HairyChickens on 21/09/2022 - 21:01

    $1300, QBE wanted $950.

    Damn juicy savings

    • 

      coffeeinmyveins on 21/09/2022 - 21:45

      +2

      Some of them are just Higher for no reason.

      It pays to not be loyal

  • 

    kt007 on 22/09/2022 - 01:39

    Agree with you @dchurch1

• 

  Slinky0111 on 21/09/2022 - 21:37

  I would avoid. Made a claim for a motorcycle, full comprehensive through qbe. Made a claim on 22/11/19, was deemed a total loss on the 26th, didn't receive the payout till 30/01/20.

  • 

    coffeeinmyveins on 21/09/2022 - 21:46

    +2

    So 5 weeks to pay out?

    That's not unheard of and pretty standard tbh. What're you expecting? Next day?

    What you're saying is that you got what your insurance was meant for but you were just unhappy it took what you deemed as a while

    • 

      kerfuffle on 21/09/2022 - 22:06

      Mine got crashed into, written off, and settlement paid within two weeks. NRMA

      • 

        coffeeinmyveins on 21/09/2022 - 22:07

        +1

        Sample size is two here.

        I'm guessing factors in review of their claim took longer.

        • 

          kerfuffle on 22/09/2022 - 07:57

          +1

          @coffeeinmyveins: Mine took five months to find I was not at fault if that’s anything (so excess was taken from settlement, then refunded)

    • 

      Slinky0111 on 22/09/2022 - 17:07

      9 and a half weeks is how long it took from deemed a total loss. 4 to 5 weeks to be paid out? Sure. But 9 is pretty unreasonable

• 

  Euphemistic on 21/09/2022 - 22:12

  +1

  How likely are you to make a claim?

  Personally have had one claim between my partner and I in over 10years. Having a little bit of a headache for that is probably worth the savings. Other people seem to make a claim every other year, not worth the saving if it means difficult claims for that often.

  • 

    coffeeinmyveins on 22/09/2022 - 08:00

    if you're claiming every year then your premiums will shoot through the roof and should probably look at how you drive :D

    • 

      kerfuffle on 22/09/2022 - 08:49

      +1

      How is it my fault people like driving into into my car? (Five not-at-fault claims between 2015 and 2022)

  • 

    kt007 on 22/09/2022 - 13:23

    +1

    We needed to dealt with insurance company twice in last 4 years, one when my car was parked in parking in a mall & another time my wife’s car was parked on the street near my house and someone hit the car and left the scene. I prefer to have comprehensive insurance since then. No one knows when you are in need of insurance.

    • 

      Euphemistic on 22/09/2022 - 13:57

      +1

      Definitely need comprehensive insurance for piece of mind, but if you don’t make claims often then going with an insurer that is cheaper, but has a slightly worse reputation for processing might worth the savings.

• 

  chrisn26 on 22/09/2022 - 08:53

  The reviews are accurate. Based on my interactions during claims, these guys seem to very utterly incompetent. I think these guys are outsourcing a lot of their work. Some simple stuff like having to re-send attachments because they could not open, to misunderstanding some key details clearly spelled out in a written email. Totally useless and best to avoid!

• 

  barge-in hunter on 22/09/2022 - 10:19

  +2

  I had a motorcycle claim with qbe where my 11 month old bike was stolen - cctv footage and everything. Their investigation was a nightmare

  When they finally accepted liability, they refused to acknowledge the “new replacement “ clauses in the policy, and low balled the settlement figure.

  A formal complaint was the only way I got them to pay out anywhere near actual market value

  Never again

• 

  ihbh on 22/09/2022 - 13:36

  if they are such a bad how can they hold their insurance licence in Australia

  QBE is an international insurer and one of the big three Aussie general insurers.

  There's an element of you get what you pay for, or are you looking for a free lunch?

  E.g. if they outsource their staffing, are stricter on claims, then you get the benefit of lower premiums, but don't expect them to be as generous, easy to deal with as more expensive insurers.

  Obviously there isn't a linear relationship between premium and benefit in total and for individual customers, so use your judgement.

  ---

  There is a well known inertia tax for customers that remain with insurers blindly, but some insurers also provide years of loyalty discounts (you shouldn't just blindly accept this, but you need to know how to optimise) and multiple product discounts. Compare the net of this across all your offerings, taking reviews into account, over a number of years. E.g. due to loyalty and multiple products, some customers have a 25% discount on top of say the premium you pay. The question for you is do you make an investment for the long term or not and instead jump around each year.

• 

  kt007 on 22/09/2022 - 15:36

  Thank you everyone for taking the time and put their inputs, finally made my mind and ended buying QBE insurance, I am paying half than what I would have paid to Allianz. Will update you incase need to deal with QBE regarding the claim.