Hi guys I'm after a bit of guidance I purchased a motherboard last month 'gigabyte z590 aorus waterforce' and it turns out it was faulty and a mosfet had popped in turn taking out my CPU i9 11900kf that I already had from a previous build and moved over to the new motherboard. Now i am being told by the store that they will not warranty the CPU and I should RMA with Intel even though there board caused the problem. what do you guys think?
RMA Motherboard Help
LJai1988 on 11/09/2022 - 12:47
Comments
Thanks
Why did you tell them what happened to the cpu, you should just say it doesn't work. Do not be so specific.
You say this is brand new, and it doesn't work, don't do their job for them. Doa warranties happen all the time.
The CPU was carried over from another build and was purchased at a different store.
It just sucks that a new motherboard especially one that is pretty pricey can just shit itself like that. I was literally surfing the web when it popped didn't even get a chance to overclock it sigh oh well. I guess I will ask for a refund on the board and wait till the new AMD stuff comes out. Oh they are trying to push me into a repair I'm not having that.You are missing the point, you take it to them, you say no works, then they have to warranty it.
If you provide too much information, they can refuse warranty like you have found to your detriment.
i think you are misunderstanding him.
he has an existing CPU from store 1
he buys a new motherboard from store 2
new motherboard is faulty and damages the CPU
store 2 refuses to accept responsibility for the CPU damage and suggests he takes it up with intel
i'm assuming the CPU is out of warranty with store 1.
@[Deactivated]: The only reason the store would know if the cpu was faulty due to the faulty motherboard killing it is he told them.
The 11900kf was released in Q1 2021, and comes with 3 years warranty, there is no way it can be out of warranty. Assuming he has the receipt since he knows what store it came from. So everything you stated is nonsense.
@garetz: you are still misunderstanding the issue.
the store that sold him the motherboard did not sell him the CPU, regardless, he is asking them to replace it as the faulty product they sold damaged it.
he isn't asking the store that sold him the CPU to replace it under warranty, as he has lost the receipt (said so in a comment below) and they aren't the ones at fault.
the only nonsense here is coming from you.
@[Deactivated]: So I'm supposed to see the future and a post that had information that wasn't available before ?
Anyway intel warranties directly without a receipt based on the manufacture date by intel.
So contact intel and get warranty directly from them op, which is what they told you to do.
@garetz: every piece of information, apart from the lack of a receipt, was available, you just misunderstood it and called it nonsense when it was explained to you.
@[Deactivated]: Sauron your correct except the CPU isn't out of warranty I just can't find the receipt so may as well be out of warranty lol.
@Jai1988: How did you pay for it? eftpos, CC, Paypal ?… Go check your bank statements, generally they're sufficient proof of purchase…
I am curious, what could they repair? They can't repair the motherboard themselves, that is RMA.
Also, you are lucky you didn't overclock it. If the manufacturer saw overvolting outside of XMP, I doubt they would honor the warranty.
Why would you even want to overclock? the cpu could hit 5.3ghz boost, is your ram 2600mhz or something? You'd gain more performance LZX compressing your files with something like freaky compactor over gaining 50-200mhz imo.
Geretz is on the right track, you can try to go through intel directly. No receipts needed:
https://www.intel.com.au/content/www/au/en/support/articles/…
https://www.intel.com.au/content/www/au/en/support/articles/…
As people have said you may have made a mistake telling them too much.
However legally I believe you are entitled to a remedy, but good luck with that. The motherboard was not fit for purpose or of merchantable quality and as a result you suffered additional damages. Whether you can rely on customer protection legislation I don’t know, but you could take them to small claims court at the very least, if you think it is worth the bother.
I think I will just demand a refund on the board and take the hit on the CPU and take my money elsewhere.
Try the CPU with intel, its worth too much to just lose like this.
No, the store are idiots. Send the board direct to Gigabyte, it's taken out the CPU. Intel won't do anything until you hear from Gigabyte. I've dealt with Gigabyte directly myself & Intel also.
^^^^^^^^This. Then buy an MSI mobo
They are correct.