I have tried a number of things to get in contact with FB but feel like I'm just going in circles. All they do is point to help topics. I tried submitting the form for IP related issues and they emailed back saying it's the wrong department and referred me back to the help topics.
I can access my personal page linked, but whoever hacked into the business page as unlinked it and kicked me off.
Has anyone else had any similar experience or do you have another solution?
TIA.
Yes I have tried that but no success.
Doesn't sound promising.Good luck.
“Facebook and Instagram serve nearly 3 billion users a day with a help desk that numbers closer to zero,” The Wall Street Journal reported last month.
https://www.geekwire.com/2022/facebook-users-quest-to-recove…
Facebook clearly doesn’t care about you. Stop caring about them like many others have.
There are other ways to advertise your business.
Facebook is useless. They won’t help you.
Goodluck… A sailing youtube channel I follow had their Instagram account hacked recently, they have around 500k subs on Youtube, 115k on Insta, kinda popular…
https://www.gonewiththewynns.com/hacked
Meta were no help at all, they ended up appealing to their subscribers and patreons to find an insider at Meta who in turn managed to use their internal contacts to get the account back… They said if they didn't find the insider at Meta they wouldn't have got the account back.. It seems there's no hope for the little people…
Pretty much stuffed. A local pharmacy here just had to start a new page in the end. Next time use mfa.
You should have paid an agency to manage all this for you. Whatever revenue per day your page was responsible for is now toast, you'll probably have to start from scratch so adjust your income projections and make sure you can afford to pay your bills while you grow the new page again.
I suppose you have reported the compromised account?
"If you believe your account has been compromised by another person or a virus, please click the "My account is compromised" button below. We'll help you log back into your account so that you can regain control."
https://business.facebook.com/hacked