[NSW] Trade-in a Working eBike for $400 Discount on Zoomo E-Bike (from $1,599 after Trade-in, in-Store Pickup) @ Zoomo, Sydney

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AssociatedJoel S on 07/09/2022 - 15:08 ridezoomo.com (225 clicks)
Last edited 07/09/2022 - 18:07 by 2 other users

Zoomo Trade and Save program. Trade in your old e-bike and earn a credit towards an upgraded Zoomo e-bike, certified to meet NSW standards. Prices start from $1,599 (includes a $400 discount that you get for your trade-in). Trade in is available for food delivery riders with illegal bikes. Just enquire via the link, head in-store with your bike and you'll receive your credit as a $400 voucher which can be used right away. Note, this is for the Sydney store only. Located 30 City Road Chippendale.

Personal ID and proof of purchase required.

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  SirCH on 07/09/2022 - 15:12

  +16

  I own a Zoomo and wouldn't recommend them. I've had so many problems with it (including having to take it back multiple times in the first month because the brakes failed), and I feel that any time I've taken it to the shop they've done almost nothing to it, and any reported problems reoccur.
  I've since been taking it to a generic bike shop, and they have actually gotten the bike into a good condition.
  Customer service is good and responsive, if you have a quick and easy question. Anything that's not scripted gets confusing for them.
  When I get jack of the Zoomo, I'll probably get an NCM.

  Pro's: GPS tracking. Con's: most other things.

  Edit to add: they have a lot of 5* reviews on Google Maps because they strongly encourage reviews. I do like riding the bike, and it handles well, but the mechanical issues and poor support don't sit well with me.

  • 

    justtoreply on 07/09/2022 - 16:42

    Non working brakes?

    This thread needs my neg.

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  heal on 07/09/2022 - 15:22

  +9

  I had a purchase of a Zoomo bike. I received the bike delivered from a courier. It was well packaged in the box. I took it out for a ride and found that the gears would not change at all and would throw the chain off when attempting to change gears. I can't see how the bike would have passed their "rigorous" pre sale inspection that they advertise for refurbished bikes. It did have a lot of scratches on it, fair enough as their bikes were probably rentals and most scratches were painted over. Zoomo did pay for a courier to pick up the bike. I sent it back including the tool kit which had a couple of Allen keys and combination wrenches which was handy when putting on the wheels and pedals.

  After numerous attempts by me to follow up with the issues, and the fella who was dealing with my problems leaving I was helped by another staff member and did find his manner a lot better than the person I original dealt with. My replacement bike was sent out. This one had 3000kms more that the previous one but had not faults. My toolkit wasn't included. I was told that it was too bad as they were out of tool kits and I wasn't entitled to one. They were adamant that all bikes to get thoroughly checked by their mechanics prior to postage, but I cannot see how my original bike was checked at all.

  So overall I am happy that I have a working bike. I think they should advertise specific bikes, not make it a lottery as to how many k's are on the bike. I think 7500 kms made the bike overpriced so I cannot recommend this company. Just my 2c.

  • jv on 07/09/2022 - 15:31 Comment score below threshold.
    • 

      heal on 07/09/2022 - 15:37

      +3

      Do you feel entitled?

      Strange question. It doesn't matter what I felt. It's what happened.

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  jv on 07/09/2022 - 15:28

  -6

  I've never owned a Zoomo and doubt I would ever buy one as I don't like the name.

  • 

    HolyCr4p on 07/09/2022 - 16:04

    +1

    I've never owned a Zoomo

    Thanks for letting us know

    • 

      jv on 07/09/2022 - 16:19

      -3

      You're welcome.

      Glad I could help….

      • 

        HolyCr4p on 07/09/2022 - 16:19

        +2

        Glad I could help….

        Thanks for nothing aye

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  bird380 on 07/09/2022 - 15:32

  +1

  Their bike is quite good. However the service is extremely poor, every time I go to the store, I have to wait for an additional 30 to 60 minutes to have someone serve me (with bookings). They don't care about existing customers.

  • 

    SirCH on 07/09/2022 - 15:45

    +1

    I've had big problems with them taking a long time to resolve issues as well. When I called to complain, I was told that they have been prioritising building bikes rather than doing service appointments.
    If you don't have the resources to serve your existing customers, you don't want to be onboarding new customers…

    • 

      bird380 on 07/09/2022 - 15:49

      Yes, every time when I attend a booking, they are still serving the new customer, doing the account set-up and payment stuff even I have a booking and arrive before them lol

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  Yorkshire-Man on 07/09/2022 - 15:38

  +9

  Based on everyones feedback above I will knock them off my list. Thanks all.

  • 

    nicholasv on 07/09/2022 - 16:13

    +4

    I was never considering getting an ebike, but it's funny that posting this promotion probably cost Zoomo customers, rather than enticing anyone

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  191919 on 07/09/2022 - 16:51

  this thread is a good example of how not to run a business