Tried to place an order with 'Kitbag' this week to take advantage of their 10% off Everything sale.
When all the items were in the cart however, the prices did not reflect the deduction of the VAT + the 10% discount.
After a week of phone calls and emails, the response has been that "The prices are being calculated based on the 10% pricing increase for sales to Australia ….. So we are not adding VAT, we are exercising our right to charge different prices depending on destination."
They also said that some of the items I had selected were not included in the 10% off deal - so 'Everything' actually means 'Nearly Everything' or 'Some'.
Ive been ordering significant amounts from kitbag over the years, but obviously I now need to find a different store.
Any suggestions ?
order is bulk through the club you support?