Anyone Else Having Problems Downloading from Stan?

[Deactivated] on 26/08/2022 - 13:24

For the past two days I have been unable to download any content to my tablet from Stan.
The downloads start at a snail's pace and then stop altogether.
I have been through all of the usual troubleshooting steps with Stan but to no avail.
Oh and it's not my internet connection, I have a very stable NBN50 service with an average download speed of 56 Mbps.
I have no issues downloading content from Netflix and Prime Video to the same device.

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Comments

  • YouSirName on 26/08/2022 - 13:42
    +1

    Check if there's an update on App Store/Play Store?

    • [Deactivated] on 26/08/2022 - 14:59

      Thanks that was part of the troubleshooting.

  • bazingaa on 26/08/2022 - 15:20
    +1

    my tablet

    what is the model ? I just tried to download a random video from Stan on my Android phone, it was fast as any other download with my NBN50 too

    • [Deactivated] on 27/08/2022 - 08:01

      Samsung Galaxy Tab A

      • bazingaa on 27/08/2022 - 16:17

        mine is Samsung S10,it worked well when I tested

  • trustnoone on 26/08/2022 - 16:12
    +1

    Is the problem with Stan only on that device but fine on others? Is this the Stan App?

    • [Deactivated] on 27/08/2022 - 08:05

      Yes the Stan app. Same issue downloading to my Samsung Galaxy smartphone. That's why I thought the problem was at Stan's end.

      • trustnoone on 27/08/2022 - 10:44

        Same issue downloading to my Samsung Galaxy smartphone

        Interesting to hear, do you have the same issue if you use the smartphone mobile internet (instead of wifi). I feel like, if you get the same problem on your mobile internet, since you've tried two devices then its either a Stan issue or a Samsung issue specific. If you don't then you know its an internet issue.

        • [Deactivated] on 28/08/2022 - 08:19
          +1

          Thanks, the Optus 4G speed on my smartphone is crap compared to the Wi-Fi speed.
          Anyway, I gave it a go and the download issue persists.

          UPDATE: Stan has conceded that the issue is at its end and is working on a resolution.

  • ChadHominem on 26/08/2022 - 17:02
    +1

    Try download a small episode using a mobile connection as a quick way to rule out your router/internet. Or just try restarting your router

    • [Deactivated] on 27/08/2022 - 08:06

      Thanks, both suggestions were part of Stan's troubleshooting. They are stumped.

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