Asus Wi-Fi Routers Relocation Issues

supersaintly on 18/08/2022 - 19:51
Last edited 18/08/2022 - 20:03 by 1 other user

Hi,

First time posting in the forums, so apologies if I missed something, post incorrectly or posting a long story, but I wanted to give you the full picture.

I'm the owner of two Asus Wi-Fi routers RT-AC68U and then RT-AX86U (18 months later), and I'm contemplating if my next router should be Asus.

I got the AC68U when I moved into a rental on the NBN network, then moved twice later in the next 18mths. And when I moved again to use the same AC68U, the NBN connection keeps bouncing, almost every 10minutes, if not 30minutes would be the longest connected session. Was told that the AC68U was stuffed, even though I factoried it twice, so I gave up and bought the AX86U.

Used the AX86U in 1 rental for about 15 months before moving into our own house on the Opticomm network. Tried to just plug and play, nope. Factoried, nope. It's bouncing the connection again at least twice every hour. Changed Opticomm provider, made no difference. Finally decided to plug an old TP-Link Wi-Fi router I had long time ago, and the connection has not dropped since.

Has anyone experienced anything like that with their expensive Asus routers? I'm not sure if it is the number of moves or just Asus routers hates moving, I can't pinpoint it. I have not tried talking to Asus yet, I could probably try warranty for the AX86U.

What are your thoughts? Thanks for reading.

Worried Asus owner

Computing ASUS Wireless Router

Comments

  • freefall101 on 18/08/2022 - 21:17

    I have the AC86U, 2.4ghz band is stuffed and is apparently a common problem. Thankfully it has gotten better with progressive firmware updates, haven't had to do a reset in a couple of weeks actually which is nice. Used to be daily.

    Twice an hour though is horrible, definitely send it back, it's not a cheap router.

  • avoidfullprice on 18/08/2022 - 21:35
    +2

    the NBN connection keeps bouncing, almost every 10minutes, if not 30minutes would be the longest connected session.

    Try adjusting the WAN’s DHCP query frequency. It fixed my problem

    https://www.asus.com/support/FAQ/1043591/

    • Twix on 18/08/2022 - 21:46
      +1

      @supersaintly Swap to the continuous setting. This option only comes up if your ISP uses the IPoE (Automatic IP) protocol. Update your RT-AX86U to the latest firmware version 3.0.0.4.386.49599 from the 12/07/2022.

      • supersaintly on 18/08/2022 - 22:03
        +1

        Thanks. I've got the latest firmware before I posted this, but hadn't tried the continuous setting. Will try over the weekend as the household don't appreciate constant drop outs whilst working lol

        • Twix on 18/08/2022 - 22:09

          I would do it now and put it to the test tomorrow. It only takes a minute.

          • supersaintly on 19/08/2022 - 08:46
            +1

            @Twix: Doing it tonight. I don't work from home like my other half, I don't need to see her spamming me telling me that the internet stopped working lol

  • shalala on 18/08/2022 - 22:16

    To troubleshoot a router, you have to work out whether it is the ISP WAN side or if it is the wifi issue. They are completely different.

    Get uptimerobot.com to monitor your WAN side (open PING response in your router) and use an wifi analyzer app on your mobile to troubleshoot the wifi. You should find that the 2.4GHz spectrum is incredibly crowded in apartment living conditions. "Forget" the 2.4GHz network in your devices and connect to the 5GHz network for a much more stable wifi connection.

    • supersaintly on 19/08/2022 - 08:44

      I understand that they are completely different. As mentioned, I even changed ISP and had Opticomm replaced their NTD with a different model. Made no difference if I used 2.4Ghz or 5Ghz. I should mentioned that I have no issues with WiFi, but WAN connection

      I had the ISP user portal dashboard to monitor my own "online" status, and as soon as my router booted me, ISP dashboard says that I'm still online.

  • HardQuiz on 19/08/2022 - 07:15
    +1

    Relocation is not the problem.

    I’ve relocated few times with no issues on my ASUS routers.

    Have you tried a hard reset?

    • supersaintly on 19/08/2022 - 08:41

      Yes, I factory reset, changed subnet range as well. Made no difference

  • Joejoeinc on 19/08/2022 - 09:12

    I would login to your NBN provider support page and check your NTD status and check the number of FLAPS. this is the number of times your NTD dropped a connection to the NBN.

    Replace the cable from your router to your NTD to make sure it's not a local cable issue too.

    • avoidfullprice on 19/08/2022 - 09:18
      +1

      From OP

      Finally decided to plug an old TP-Link Wi-Fi router I had long time ago, and the connection has not dropped since.

      So not what you suggested i think

    • supersaintly on 19/08/2022 - 09:21

      Thank you Joe, cable checked. Tried 3 different cables with the latest one purchased in the last week, just to test.

      When I spoke to the ISP on Monday night, they did see alot of drops, but I had since then used an old TP-Link router and on Wednesday, ISP emailed me and told me that my connection is better and requested that I monitor and report any other outages.

      So, pretty sure, the AX86U is the suspect.

  • the Unforgiven on 19/08/2022 - 16:29
    +1

    I had an Ubiquiti router, one of those cubed ones, but that had annoying drop-outs, same as other people.
    So I went and got an ASUS DSL-AC55U, and that had drop-outs as well, but I had a TP extender that was a goer.
    My current set-up is by WavLink, it is a mesh system. It is last years model & cost me $119 new delivered; being a pensioner, I hit buy quick. I them bought an outdoor unit when I had some money & that added 200m range, so I can keep one of the routers as a spare.
    But getting back to you. You answered your own question, "I got an old TP-Link router out & it worked".
    Imagine what a new TP-Link router would do!

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