Faulty Sound System Cosmetic Damages While Shipping Back after Repair

tobuyRnot2buy on 17/08/2022 - 19:05
Last edited 17/08/2022 - 20:14 by 1 other user

Hi All,

I have sent my Samsung HW-Q870A sound system for repair after HDMI connection issues.

It was sent back to the JB store from authorised repairer after fixing it. I have collected it today and reached home to find out that it had cosmetic damages. Subwoofer cloth has holes and dents in all the speakers.

What are my options here. It has only been 6 months since I purchased it. They gave me the whole setup in a box and i only checked after reaching home.

• 

  Hybroid on 17/08/2022 - 19:08

  +6

  Guess who's got another trip to JB?

  • 

    tobuyRnot2buy on 17/08/2022 - 19:09

    Hahah yes. It would be third.

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  MS Paint on 17/08/2022 - 19:09

  +1

  Is it actually your system?

  Do you have a copy of serial numbers to compare?

  • 

    tobuyRnot2buy on 17/08/2022 - 19:15

    Good question. Serial number on sub woofer and sound bar is different the rear speakers.

    • 

      tobuyRnot2buy on 17/08/2022 - 19:16

      Main sound-bar serial number is my number.

• 

  garetz on 18/08/2022 - 00:53

  +1

  Bring it back and ask for a replacement or refund, they have to provide a refurb in similar or same condition as they received it for warranty.

• 

  tobuyRnot2buy on 18/08/2022 - 20:21

  They agreed to take it back and i bought samsung hw 990b for $1300. Hope this one works fine.