Latitude 28° Mastercard - Complimentary Travel Insurance with AIG

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Latitude Financial

• 

  Ehty on 17/08/2022 - 15:42

  I had good experience with Anz via Nab card, received full refund in two weeks .

• 

  Italkdigital on 17/08/2022 - 15:52

  Nice 👍😁

  Edit: bookmarked hopefully reminder in the near future lol

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  stirlo on 17/08/2022 - 18:10

  +1

  When they reintroduced it after covid the terms seemed quite strict and the coverage poor compared to other cards such as Amex or ANZ. I would definitely select a different card for my travel insurance if I was planning using it.

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  Mechz on 17/08/2022 - 22:01

  +2

  I got some flights with this insurance but I intend on buying regular travel insurance just to cover all bases.

• 

  crentist on 18/08/2022 - 00:36

  I've recently noticed my Bankwest Platinum card seems to have removed the need to purchase the travel tickets through them. At least I couldn't find it prominently on the insurance details, like it usually is.

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    Xc01567 on 30/08/2022 - 18:57

    this is correct
    https://www.bankwest.com.au/help/cards/complimentary-insuran…

    The best bit? There's no minimum spend – the cover applies automatically if you're eligible.

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  Jaitch on 20/09/2022 - 10:10

  @LittleMiss Did this ever get resolved?

  I also put in a delayed baggage claim in the middle of July and have yet to have any response despite my request for information.

  I note that the insurer AIG is a signatory to the General Insurance Code of Practice and under that code is meant to provide an update on a claim every 20 business days and resolve the claim within 4 months.

  It looks like they are playing the long game for a pretty straightforward claim.

• 

  Jaitch on 24/11/2022 - 15:14

  Just an update to my claim.

  Two days before the end of the four-month period in which AIG is meant to resolve the claim I received a request for some additional information. This is despite providing everything that was requested when initially submitting the claim.

  It appears to be a case of the 28° Mastercard insurer, AIG Australia Limited, just kicking the can further down the road for a simple claim.

• 

  Jaitch on 06/12/2022 - 20:55

  +1

  Last update for those that may go through making a similar claim.

  Claim lodged on 24/07/22 and proceeds received 05/12/22.

  Claim settled for $1400 (2 people $700 each).

  The lack of communication and the time AIG took to settle a straightforward baggage claim were disappointing.

  • 

    LittleMiss on 18/12/2022 - 16:24

    +1

    Hi Jaitch, thanks for all the updates - I'm sorry I missed them.

    Yes my claim eventually got resolved after about 8 weeks. This is considerably longer than previous claims I've made with other insurance eg. Medibank Private which would normally be confirmed in about 1-2 weeks. Maybe I've been lucky.

    I wonder if it's to do with a huge number of claims needing to be settled due to the an incremental amount of delayed flights and baggage around the world. Agree with the lack of communication, I ended up sending an email a couple times a week and calling and demanding to speak to the person looking after my case.

    Ultimately happy with the compensation though for all the inconveniences - also 2x $700 = $1400