From the Lenovo website
Get $100 in points to spend
Join MyLenovo loyalty program today to get $100 in points straight away.
Redeem points on your next purchase made within 2 weeks of credit. Offer expires 31st July.
Points appeared instantly in my account and I was able to use them against my purchase immediately.
How much you paid extra?
ordered an M10 HD (2nd Gen) 4GB/64GB Tablet
I am in the same boat. Let us know what Lenovo has to say about that?
Part of my order shows shipped but I didn't get any tracking details (provided email/phone number during the order). Other item is still waiting to be shipped. Not sure whether they shipped or not since no tracking details.
How did others get the shipping notification? Over email or SMS?
Both email from Lenovo and SMS from courier
Thanks, mine shows as standard shipping in order status, is it the same for your order too?
So for the whole day the tablet shipping status didn't update.
Once it was finally delivered, they updated the status in the order history of the website with the tracking number. Odd.
Headphones show standard shipping and 'shipped'.
But I have no tracking number
@edrift: Ok, probably for standard shipping, there isn't any tracking available. I'll be happy to receive the order but couldn't complain though :) Thanks for the response.
Anyone managed to claw back with support the points that were taken away?
No in the chat the person offered me $200 off a laptop. That went down well…
They offered the promotion. It wasn't a error. The error I made was to wait until I needed something to use the points.
The $200 off a laptop is different to the initial offer though, so how can you say they did offered you the promo?
They did offer me the promo when I signed up. But I stupidly “banked” the points rather than using them immediately.
Their email contact form is brokeb too otherwise I would contact them again.
I didn't really care about them spreading my email address to 500 different people, but they sent out an email with the subject "Oops, we made a mistake!" talking about how much they care about privacy, and honestly it's so infantile ("oopsie daisies!!") that it's just kinda pissed me off
Lmao Rami pulling us all back into the email thread
I tried to reply but the email failed to send for some reason…
Thanks Rami for letting us know:
Serving Our Customers is a guiding value at Lenovo, and we let you down.
On 1st August 2022, you received an email from [email protected] where your email address was included as part of the cc email distribution list. Lenovo unreservedly apologises for this mistake.
Lenovo experienced a technical glitch with the email campaign and withdrew the availability of the offer. As you had yet to exercise the offer, we wished to notify you of the withdrawal and reversal of the associated Lenovo Loyalty points.
Lenovo confirms the only data involved was your electronic email address. Internally, we have reviewed our process and made necessary changes to ensure this type of mistake cannot take place again. Lenovo has also already been in contact with the Office of the Australian Information Commissioner (OAIC) and will be self-reporting this instance to both OAIC and the New Zealand Office of the Privacy Commissioner this week.
If you have any further concerns about this instance or privacy in general at Lenovo, please email [email protected]
Lenovo takes consumer privacy seriously and again, apologises for any inconvenience.
Thank you,
Lenovo Post Sales Team
Did you at least use the points?
I only used around $70 dollars worth of points before all my points were gone. Not too mad about the remaining points, but the fact that they had failed to respect our privacy and disclosing our emails makes me annoyed.
So my pending transaction didn't go through with the purchase on my CC.
Lenovo still says waiting to be shipped.
Ordered it on the 28th
For anyone who ordered the gaming headset:
I called Lenovo and they confirmed my order has been shipped from the warehouse, which is why it's showing as shipped status in the portal.
However a tracking number hasn't been generated yet as it hasn't arrived in the country yet. Once it arrives they'll generate a tracking number and dispatch it.
It was shipped on 31 July same ETA for delivery by 16 August.
Their contact centre is pretty good. Zero wait time and they understood the ask and were quick with a non robotic response.
Kudos to Lenovo for an excellent deal and support!
Thanks for putting up here. I am on the same boat.
I sea what you did there.
I'm on the boat too, albeit a bit sick - someone pass me a sea-sick tablet
hahaa
For anyone who ordered the gaming headset:
Which one?
Lenovo Legion h500
Same it said
Est. Ship Date: Aug 12,2022
My order is still waiting to be shipped
DHL just delivered my H500 pro today evening post 3029 VIC. Thanka heaps op
Did they update the tracking to show it was shipped and delivered?
Nope. As of right now it still shows as est delivery date as 16/8
My 10" tablet did show delivered.
No any notification about the shipment, hope they won't cancel it 😞
Order Status: Waiting to be shipped
What did you buy? My tab M7 has not been shipped.
Webcam and a backpack, backpack was supposed to be shipped yesterday and webcam is tomorrow
Same, still said 1 Aug.
Same here, and my shipping date keeps shifting by 1 day everyday :(
guess they are oos
Lenovo just sent me an invoice confirming my order with $100 loyalty has been shipped ($19 total paid)
I got my keyboard today. No emails or SMS messages, it just arrived. I’m feeling pretty warm towards Lenovo right now!
Got my Webcam delivered today via DHL Express.
Tracking was provided on Monday.
Thanks OP.
Seems like some of the purchased Lenovo items are turning up on EBAY already
https://www.ebay.com.au/itm/304580738397?hash=item46ea6d3d5d…
So how many accounts did you use, 30+?
1
My TWO pcs of Lenovo USB-C 65W AC Adapter got delivered yesterday. Had to top up $14 and got CR tracked for $15. So, I didn't feel upset for this deal anymore now - https://www.ozbargain.com.au/node/681753
M10 Tablet on board for delivery with DHL today in Perth. Ordered 4:55pm AWST on the 28th, shipped on the 1st.
I bought a tablet with my $200 points and paid $99 using my credit card but the transaction now has been disappeared from my statement…
Very happy, got the gen 3 10 inch tablet for free (rrp $399)!
It's on board to be delivered now.
Just wondering if this is the case for everybody or it's only me?
Mine is there… But I paid via PayPal.
Did you pay directly with credit card?
Yes, directly with CC
Same here. Tablet was delivered Monday. There was a pending charge on my card for the balance but this transaction disappeared yesterday.
Are you brave enough to try buying something else via credit card to see if they drop the charge for that too? That might be the next ozbargain deal of the century
1 cent preauth has dropped on Amex
Similar thing happened a while back with Bose headphone deal, processed weeks later though.
Don't want to shatter your illusions, but when I bought a laptop from Lenovo last year the charge dropped off completely at least once if not twice, but always re-appeared shortly after.
All good, I guess they'll eventually charge my CC, just wanted to see if others had the same experience…
Can't complain, I got a $400 tablet for $100.
Is that how Lenovo usually bill customers? Once they drop the preauth, there is no guarantee that the card is still valid and able to be charged again. If you cancel the card they won't be able to process the charge again.
In my case they re-auth after 1 month, by that time I think the previous preauth would have expired and they also make sure that the card is still valid. I think they do this once per month. This was from past experience (my laptop was delivered after almost 2 months).
I'm still waiting for my 7 inch tablet and this guys got fricken 7.
This seller is selling more expensive than Lenovo
Got the keyboard + mouse delivered today. Mousepad is still waiting to be shipped.
Great to get freebies :)
Just got this email from Lenovo. I got free M10 from the same account so happy days.
We would like to follow up on our email on the 2nd of August 2022 with regards to a technical glitch with the My Lenovo Rewards Program which resulted in the withdrawal of 10,000 loyalty points from your loyalty account.
Lenovo does understand the inconvenience this may have caused and as a gesture of goodwill, we are enclosing a one-time exclusive coupon code for $150 dollars.
This code can be redeemed to purchase any Laptop/ Desktop only on the Lenovo public website, here is the link to view the whole range. Lenovo.com.au
Please use this code at checkout to receive $150 dollars off the publicly available price, please note this is one-time use only and will expire 10th of August 2022 at midnight or until stocks last.
Can only be redeemed on Laptop/Desktop? So no more free items basically?
TBH this is a significantly more reasonable deal from Lenovo. Giving away free things is not sustainable, no matter how good that may be for the thrifty user.
I think only those lost their points will get the $150. For those who bought >$100 might not be receiving it, correct me if I'm wrong. Any idea what we can buy?
Yep looks like laptop/desktop only
Got the $150 voucher as well, deal of the year for sure, I love Lenovo
Got the email also FUIYOHHH!
Got the invoices and shipping details for the last 2, so all 6 orders shipped….awesome deal op
Didn't get the deal or the tablet i ordered yet :(
Got the goodwill email as well. Tried to use it on a tablet but didn't work. It did work on a laptop but don't know if I'll use it
wait who?
If anyone wants the code, pf8LT0AFHVY9 not sure if its account specific but not planning on buying anything :)
Seems unique, as thats different to mine.
Missed my DHL delivery rip… Drivers in my area actually do the right thing to the post office.
Dear Customer
We would like to follow up on our email on the 2nd of August 2022 with regards to the unintentional distribution of your email address.
As advised, there was a technical glitch with the My Lenovo Rewards Program which resulted in the withdrawal of 10,000 loyalty points from your loyalty account.
Lenovo does understand the inconvenience this may have caused and as a gesture of goodwill, we are enclosing a one-time exclusive coupon code for $150 dollars.
This code can be redeemed to purchase any Laptop/ Desktop only on the Lenovo public website, here is the link to view the whole range. Lenovo.com.au
Turns out it is just a discount code for a laptop/desktop, would have been better not sending that email. This isn't an apology compensation, it's a sale offer.
Yes and code doesn't work where the item already has an ecoupon discount.
I'm not sure if taking the points away was worse or giving this $150 voucher then restricting it to desktops/laptops while increasing the prices of all laptops and desktops by about $150-200.
anyone else have the transaction reversed ? the extra money I paid on top of the points is available in my bank account again now. order status still says waiting to be shipped though.
No mine was shipped and I have no reversal, unfortunately it might sound like they are cancelling unsent orders.
can't win them all i guess
Mine was reversed too, order still waiting to be shipped as well
If that $150 was for everything we would all probably shut up lmao.
Wasn't this the case for shopback?
I had already forgotten about me 10,000 points and the emails, this ecoupon thing has reinvigorated me.
$ 150 seems like a scam. Look at the email ID it is an iCloud one.
Look at the email ID it is an iCloud one.
Oh … because of leak email addresses?
My bad. Code still works. Not sure.
Asked customer service why they took away unused points with zero communication and got this email today. Hard to tell if this is parody…
This is Nik from Post Sales Team.
I can see that the order was delivered on 2nd August and $64.00 rewards points were applied to this order.
May I know will you pay the $64.00 if we return back the rewards to your account?
If yes, I will check with the relevant team if we are able to return back the rewards.
Thank you.
Best regards,
I don't understand why it's so hard for Lenovo to admit they made a mistake. They are acting like this whole situation was our fault or a "technical issue" whereas the truth is just that they have been careless and they are not willing to admit it! The tone of their emails and support really pisses me off.
It's actually really baffling.
My initial complaint was about why they took points away without any communication, and they should reinstate them (about $136 worth of points in my case). Their response was that I would pay $64 for them to return the points for future use. Isn't the whole purpose of points to use them to pay for things? I'm so confused.
Yup this is a joke of a discount code. Breach my privacy, take my points and they still want to make money off me? Code is $150 off laptop/desktop. PM me if you want the code im not supporting lenovo anymore
Received gaming headset invoice H500 but no tracking SMS yet
Go to chat. The bot would ask some questions and give you the tracking number if it has been shipped
Sick trick. Seems like a pallet import from USA/Hong Kong like my email suggested. Wish got those XL large mats from Legion now.
I think out of stock coming from HK now.
@Epyc: Need Help? Call : 13536686 option#2
on their website, i'm on call with them right now