Curious if Anyone Actually Received Any Refunds from Telstra from Earlier This Year?

ozbargainer888 on 27/07/2022 - 17:24
Last edited 27/07/2022 - 17:39 by 1 other user

Telstra to pay $2.2 million in refunds, fines from billing errors

Following me chasing Telstra for an overpayment at the end of my contract for the last few months (somehow magically they couldn't connect to process a refund and would promise it would be done 24-24 hours) I had been Googling about refund issues and saw this article (in addition to similar problem in 2018) and was wondering if anyone actually received anything as a result or even contacted about the expectation to receive a refund.

*I have managed to have my refund processed today and have lodged a formal Telstra complaint about my issue. I'm sure it will go nowhere but at least I did something.

Poll Options

• 5
  Received a refund
• 3
  Expecting a refund
• 3
  No idea
• 7
  Does not apply to me

Related Stores

Telstra

• 

  JIMB0 on 27/07/2022 - 17:39

  I got a cheque mailed to my old address for an account I closed just this year. Lucky I still have mail redirect or they might have pocketed it themselves.

  • 

    kerfuffle on 27/07/2022 - 19:04

    Same here, but because I switched plans from post-paid to Upfront

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  AndyC1 on 27/07/2022 - 19:41

  Did you make a formal complaint to Telstra? Not an enquiry or an issue or a billing problem, but a formal complaint.

  • 

    ozbargainer888 on 27/07/2022 - 23:02

    Yes I did. Received a call not long after but I missed it so hopefully they try back since no call back number was provided.