Has Anyone Contacted Samsung Australia over Issue with Their Phone Charging Port after They Were Fined for Misleading Claims?

Unlimited on 24/07/2022 - 21:48
Last edited 24/07/2022 - 22:01 by 1 other user

Please see news article below:

https://www.9news.com.au/technology/samsung-galaxy-phones-ac…

As a summary, Samsung Australia has been fined by ACCC after they misled customers about their S7, S7 Edge, A5 (2017), A7 (2017), S8, S8 Plus and Note 8 Samsung Galaxy phones being able to submerge in pool or sea water. People who suffered phone damage after getting them wet are urged to contact Samsung Australia.

I am planning to approach Samsung Australia regarding this as I still use an S7 Edge and an S8, which was purchased prior to 2018. In the past, I have been having constant issues with the charging through the port and have mostly shifted to wireless charging. I am planning to approach Samsung Australia regarding this given that there was an actual manufacturing issue with the port.

Before doing that, I would like to ask if anyone approached Samsung Australia regarding this and what was their response or remediation?

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• 

  MeesusEff on 25/07/2022 - 01:31

  +2

  I had a S10+ which was dropped in the bath for like 2 seconds, and water got in the camera and the network wouldn't work (everything else ok but no reception).

  Went to Samsung and they said 'water resistant doesn't mean waterproof, it just means it'll get damaged but not FULLY damaged', I was like wtf. They umm and ahhed about it, then wrote the report and sent it off. I bought it in March 2019 and she said the warranty had expired a long time ago.

  In the end the Head office called and said it's water damaged and it isn't covered 'but in this instance we made an exception', fixed the phone and replaced the battery for some reason so it's as good as new.

  You could try your luck but your phone is older than mine so they might just say it's end of life.

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  87percent on 25/07/2022 - 06:04

  Never seen the words “approach” and “regarding” being used so many times

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  Dorge on 25/07/2022 - 10:25

  Good luck. Replaced my Note 8 after being caught in heavy rain, water getting into pants pocket messing up the charging port.

  Might've chased Samsung if I'd known they'd been fined over it. Was out of Warranty at the time. Is it still worth it chasing Samsung now?

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  karnage1020 on 14/08/2022 - 23:07

  +1

  Yes. I contacted them when I heard that the court had ruled in the ACCC favour and explained that I attempted to get my phone repaired under warranty back in the day, but the Samsung Store rep told me that the warranty doesn't cover water damage. As the ruling has now shown that Samsung misled customers, I requested a full refund of the purchase price. As I still had the receipt, it was as easy as sending them a copy of the receipt (it needs to have the IMEI number listed) and then waiting. Payment came through 21 days after they accepted the claim.